@Northpowergrid With the very occasional exception of throwing them a completely inaccurate timeframe of when their power will be back up, just enough to ensure they get their hopes up, only to be crushed again.
@Northpowergrid Oh, it looks like the social media team is a little confused - I think what you meant to say was; "Read about how we're gleefully ignoring the supposedly less than 10,000 people who have been without power for the last seven going on eight days",
@Northpowergrid Sorry, are you intentionally trying to antagonise us at this point? The website hasn't worked all day, most of the time 105 just cuts off, and even when it does stay on the line wait times far exceed the estimate given - with many of us relying on mobiles to call 105