Anirav Bhargava

[Anirav Bhargava @AniravB]

@ICICIPruLife you did not make anything right
pathetic institution 🙏

[Anirav Bhargava @AniravB]

@ICICIPruLife
Grievance not resolved for Policy No. J5574787. Sold on assurance of 25% premium discount (₹1.2L → ₹1L) and surrender after 2 years with nominal deduction (~₹10K). Also misrepresented by “Manish” who reportedly doesn’t exist. No proof shared, blame shifted to me

[Anirav Bhargava @AniravB]

@ICICIPruLife you did not make anything right
the only right thing that you did is to ensure that ICICI as a brand can't be trusted

[Anirav Bhargava @AniravB]

@ICICIPruLife Nothing is resolved !! I asked for a simple closure letter and your team has been unable to do so.

[Anirav Bhargava @AniravB]

@ICICIPruLife Thanks @ICICIPruLife for ensuring that trust is lost in the institution.
Have never encountered such a customer greivance team who just refuses to address the issue at hand and instead asking customer the proof of misselling.
Share closure letter for presenting to Ombudsman

[Anirav Bhargava @AniravB]

@ICICIPruLife Extremely disappointed with @ICICIPruLife , every reply from your team discusses otp verification, policy docs and free look period. No reply addressesld actual complaint of mis selling, nor any investigation findings shared. Is this your greivance redressal process ?

[Anirav Bhargava @AniravB]

@ICICIPruLife Your helpline is unable to support.
You can call again. It would be appreciated if the details of investigation for fraud and misselling are shared
FYI- when issue was raised, your broker called and accepted mistake and tried offering me a new policy. Any comments on it ?

[Anirav Bhargava @AniravB]

@ICICIPruLife Hi @ICICIPruMF
i have not received any email since past 10 days.
there seems to be no sync between the social media team and customer greivance team . Amazed by ICICI way of working 🙏

[Anirav Bhargava @AniravB]

@ICICIPruLife your team has stopped replying to mails
findings of investigation not shared
3 reminders shared to share final closure letter without any response

[Anirav Bhargava @AniravB]

@ICICIPruLife @ICICIPruLife

[Anirav Bhargava @AniravB]

@ICICIPruLife It's been 9 days and your team doesn't care to reply at all !!
@ICICIPruLife - it's been such a disappointment associating with you.
Firstly - your representatives are selling policies via fraudulent methods and now your customer greivance team does not care.

[Anirav Bhargava @AniravB]

@ICICIPruLife @jagograhakjago

[Anirav Bhargava @AniravB]

@ICICIPruLife @ICICIPruLife can you please care to reply on this!!
I am just unable to understand what is happening. There is just no trust left for me to continue any association with you. Return my entire premium back and close this thread !!

[Anirav Bhargava @AniravB]

@ICICIPruLife @ICICIPruLife repeatedly asking customers yo produce 2 year old evidence while refusing to share own investigation findings in not greivance redressal. Answer the actual allegations of fradulent selling. #customerRights #Insurance #MisSelling @IRDA_OFICIAL

[Anirav Bhargava @AniravB]

@ICICIPruLife Requesting fair investigation, disclosure of sales records/call details, and resolution. Seeking intervention from @irdaindia @jagograhakjago #ICICIPruLife #InsuranceMisSelling

[Anirav Bhargava @AniravB]

@ICICIPruLife Based on these representations, I purchased the policy and paid premiums accordingly. However, upon surrender, the actual outcome is completely different from what was communicated during the sale.

[Anirav Bhargava @AniravB]

@ICICIPruLife Despite raising a formal complaint, no investigation findings or supporting proof have been shared by the grievance team. Instead, the burden of proof is being shifted onto me.

[Anirav Bhargava @AniravB]

@ICICIPruLife It was further assured that after paying premiums for 2 years, the policy could be surrendered with only a nominal deduction of around ₹10,000, making it appear like a low-loss exit product.