and arrange support at the earliest. I also request a complaint/ticket number and a written timeline for resolution.
@SuKamPower — Please don’t just acknowledge the complaint; provide a clear resolution date.
@sukamofficial I’m facing a persistent Wi-Fi connectivity/monitoring issue with my Su-Kam Grid Tie Solar Inverter SU-KAM-3.3KW-1P. The inverter is not connecting properly to Wi-Fi, making remote monitoring unavailable.
Please treat this as an urgent technical/service complaint..
@bhash@OlaElectric This is a serious safety & service issue. My Ola scooter showed 24% battery while riding and suddenly dropped to 0%, leaving me stranded. This needs an immediate technical investigation, not a generic customer-care response.
I request you to personally…
@OlaEV_Support Thank you for getting back to me. I’ll be available for the call. Please also provide a clear written timeline for when this issue will be investigated and resolved, along with the corrective action you plan to take. I would appreciate a written confirmation so there is clarity
Bought an EV, apparently got a real-time beta-testing subscription instead.
Please explain why this is happening and what @OlaElectric plans to do about it. #OlaElectric#OlaS1#ElectricScooter
Dear @OlaElectric,@bhash
When the scooter itself says “Critical Battery Warning” and asks you to charge immediately to avoid permanent battery damage, that’s probably not the ideal time to discover how adventurous your customer is. 😅
Continue…
@OlaElectric@OlaElectricCare
My OLA scooter was showing 24% battery, and suddenly while riding it dropped straight to 0%. 😐
24% → 0% in seconds? That’s not a battery indicator, that’s a surprise feature.
This is a serious safety concern when it happens while riding.
Dear @OlaElectric,@bhash
When the scooter itself says “Critical Battery Warning” and asks you to charge immediately to avoid permanent battery damage, that’s probably not the ideal time to discover how adventurous your customer is. 😅
Continue…
Please investigate the battery/BMS and software issue and arrange an inspection immediately.
I expect a proper resolution, not just a software restart.
#OlaElectric#OlaS1#OlaScooter#EV#CustomerSafety
@OlaElectric@OlaElectricCare
My OLA scooter was showing 24% battery, and suddenly while riding it dropped straight to 0%. 😐
24% → 0% in seconds? That’s not a battery indicator, that’s a surprise feature.
This is a serious safety concern when it happens while riding.
Bought an EV, apparently got a real-time beta-testing subscription instead.
Please explain why this is happening and what @OlaElectric plans to do about it. #OlaElectric#OlaS1#ElectricScooter