@thetrainline I've been trying, VERY unsuccessfully, to get the second half of a refund for a cancelled train in NOVEMBER. I'm getting nowhere with your outsourced 'customer service'. Any ideas? It's not a lot of money....but it IS my money...and it's JANUARY! TERRIBLE experience
@thetrainline Hi there. I have had an email from your team to say that I now need to wait ANOTHER 10 days to get my money back. That will be almost 2 months since the train was cancelled. This is totally unacceptable. How would Trainline like to compensate me for my inconvenience please?