Huge respect to @thefundedroom@OmkarPawar8055 for taking responsibility and fixing the issue. π
My $5K account was incorrectly failed due to a risk-engine error that calculated a 5.63% XAU/USD loss that I never actually took.
After reviewing my complete order history, TFR confirmed that the correct worst single-day loss was only 2.15% β safely within the 3% limit.
My account has now been reinstated with my balance and progress unchanged. β
Appreciate the transparency, investigation, and correction. Mistakes can happen β what matters is taking responsibility and making it right. π€
Thank you, The Funded Room. π
@thefundedroom@thetraderoom_ Dear team today I took only one trade but I received a email that saying I breach 3% per pair rule pls help me itβs showing and when I checked trade with support itβs showing today loss -6$, Saturday & sunday I didnβt trade so how can breach 3% rule
Sir yesterday I received breach notification 3% per pair but yesterday I took only one trade that too only 6usd loss and tried to connect support but unable to connect with human and email even iam get response from bot, not by human pls help me ACC no 191125 but automatic email request is closing pls check it out sir
Sir yesterday I received breach notification 3% per pair but yesterday I took only one trade that too only 6usd loss and tried to connect support but unable to connect with human and email even iam get response from bot, not by human pls help me ACC no 191125 but automatic email request is closing pls check it out sir
@thefundedroom Sir yesterday I received breach notification 3% per pair but yesterday I took only one trade that too only 6usd loss and tried to connect support but unable to connect with human and email even iam get response from bot, not by human pls help me ACC no 191125
@thefundedroom kindly solve my issue and pls check correctly why my acc failed because I took only one trade yesterday and it was only 6usd loss but ur system saying that I breached 3% per pair rule pls help me out, I tried to reach u out by email but instead human reply iam getting response from bot
ACC id 191125
@thefundedroom@thetraderoom_ Pls reply for me I need help from ur team I'm trying to contact ur team but bot replying fdrom email I need human agent to look the problem and solve pls