I’ve always loved the convenience that Zomato gives, that's why this was frustrating. I’m not asking for special treatment just a fair review of this specific case and a customer support system that allows immediate human assistance when needed.
Plz look into this matter. #Zomato
@deepigoyal@zomato
I’m genuinely disappointed with my experience today. I accidentally placed a ₹250 coffee order using online payment instead of Cash on Delivery. The moment I realized the mistake, I immediately tapped “Cancel Order” — within seconds of placing it.
AI can be useful for routing queries and handling simple FAQs, but when customers face real problems that require judgment and context, there should be an easy option to speak with a real person.