Anuj S

[Anuj S @AnujS89]

@CVSHealth Been 3 days since I have posted this. No response to the ticket or calls that I have received to discuss this. I hope there are SLA’s to escalations as well

[Anuj S @AnujS89]

@CVSHealth Paid for a passport photo (incl. digital copy) at your Sugar Land, TX store (16515 Lexington Blvd) but never received the digital file. Store staff were rude and refused to resolve it. CVS Photo customer service said they don’t process refunds. Case #S-15048122

[Anuj S @AnujS89]

@CVSHealth Yes, will do

[Anuj S @AnujS89]

Need:
* Immediate refund for undelivered service (digital passport photo not provided)
* Clarification on why CVS Photo support is unable to process refunds
* Accountability for store experience where staff redirected me without resolution with formal apology