@AmazonUK how can I escalate a complaint please? My husband’s account has been put wrongly on hold by the Accounts Specialist team. The communication from the Accounts Specialist Team has been very unprofessional and frankly shocking.
I find it interesting that the first instinct of the Greeks who met British travellers arriving on boats after fleeing the fires of Rhodes was to feed the children and make the families feel safe.
@ScotRail In addition, I am mostly upset that the person I spoke to didn’t even care to help. I have seen many passengers buying their tickets at the destination station not sure why I wasn’t allowed that at this one occasion.
@ScotRail Nearly missed my train and was late to work as my ticket didn’t work. Person checking the ticket was not interested in making it easier or helping at all. In fact he made it even more stressful and made me feel like I was doing something dodgy. 😔
@ScotRail Smart card at Glasgow Queen Street for 9:45 to Edinburgh, the platform appeared at 9:40 and I didn’t realise until then that there is a problem. I now checked and the card expired yesterday but I thought it was valid until today.
@APKargul Hi Aleksandra, staff have no enforcement powers. We remind customers of the rules with station/on-train announcements, station/on-train posters, messaging on Customer Information Screens, TV ads etc. Everyone must play their part to keep other customers and our staff safe. ^Paul
@ScotRail I appreciate you are doing your best as a business but not all passengers are respecting the rules. I am on a train where I had to move to another seat because passengers are not following social distancing rules and not wearing face coverings.
Please check the local public health advice for the start and end of your journey before travelling.
If you do travel with us, you must follow our Five Rules for Safer Travel to keep yourself, your fellow travellers and our staff safe.
@ScotRail I have been commuting for 2 weeks now and I have to admit I am very impressed with your services. However I feel more supervision is needed to make sure passengers are respecting Covid-19 rules.
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