@TicketmasterCS Please can you help me, I’ll happily pay for the souvenir tickets again but I need this refund, it’s nearly £500 of tickets I’ve now bought and have no use for 2 of them!
@TicketmasterUK is there a phone number I can contact you on? I tried to speak to your advisers on the chat function and they are not helping and have now closed down the chat. I was asked to book new tickets to refund the old tickets and after doing so the refund was refused!
@TicketmasterCS I have done this through the app but they will not help me. They asked me to buy new tickets to get a refund on the old tickets and then refused the refund.
I have tried this and they aren’t listening. They asked me to buy 2 new tickets for £230 so that I can get the refund for my old tickets, then told me they couldn’t process the refund. The new tickets were the same price as the old tickets as stated. This is daylight robbery!