@AmericanAir Thanks for the response @AmericanAir I do appreciate you taking the time. There was no meaningful action from it. I’ll wait to see if that happens. At least I can say I have posted a message on Twitter now. So there’s that.
I’ve never tweeted before and rarely complain about company’s and never publicly. However @AmericanAir is by far the worst domestic provider the lack of empathy for customers when they make mistakes is unbelievable.