Matt Condon

Music photographer.

[Matt Condon @arcane93]

@AmazonHelp You apparently have an inventory problem, because I received my replacement today… and it was another one of the same wrong item. 🤦‍♂️

[Matt Condon @arcane93]

Hey @amazon – when you ship me the wrong item, it shouldn’t be up to *me* to have to make an effort to return it if I want the correct one and don’t want to be double-charged for it. You’re the ones who fucked up, why is it on me?

[Matt Condon @arcane93]

@AmazonHelp Frankly, I shouldn’t have to return it at all (though it’s an item that I don’t even want, so…). But making me go to time, effort, and expense to return it when it was *your* mistake isn’t cool.

[Matt Condon @arcane93]

@AmazonHelp You’re missing the point. You wanted to charge me $7.99 to have a scheduled pick up for an item that *you* sent me incorrectly. Not an item that I ordered and then decided that I didn’t want, but an item that never should have been shipped to me to begin with.

[Matt Condon @arcane93]

@AmazonHelp Right. I’m saying, why do I have to use my time and my gas to fix your mistake? You were able to drop the item in front of my door, surely you could pick it up from there as well.

[Matt Condon @arcane93]

My primary complaint being that they want me to run the item somewhere and drop it off – if I want them to pick it up from me (entirely reasonable under the circumstances, imho), they want to charge me $7.99 for it. Again, @amazon, this was *your* fuck up.

[Matt Condon @arcane93]

My favorite part of it of course being your threat to charge me for the item if I don’t return it – you don’t even know what the item was! At best, you’ll charge me double for the item that I actually ordered, which was totally different.

[Matt Condon @arcane93]

Sent a message over two weeks ago asking for a status update, no response. Going to have to seriously reconsider ordering from them again if this is what their customer service is like now. @RoughTradeUS @RoughTrade

[Matt Condon @arcane93]

Pretty unimpressed with @RoughTradeUS @RoughTrade at this point. Placed an order in May with two pre-order items in it which were releasing in June. Both items were released on schedule. Yet my order still hasn’t shipped, and I’ve received no updates.

[Matt Condon @arcane93]

Getting really annoyed that so much of the anime content available for purchase on @AppleTV is English dub only (no original audio with subtitles). Worse, it’s not even well labeled that this is the case. Why is that? @Apple @AppleSupport @Crunchyroll

[Matt Condon @arcane93]

Geez, could @Wolf_Trap get any smaller/tighter seats if they tried? I get that they want to sell as many tickets as possible, but these are uncomfortable enough that I’m not sure I’ll be back.

[Matt Condon @arcane93]

It’s tricky because it’s not so far off that it’s immediately obvious just holding it up and glancing it over. But I put it on and looked in the mirror, and my first reaction was “why does that look lopsided?” Took it off and looked more closely, and then it was obvious.

[Matt Condon @arcane93]

Great @snowpatrol show tonight, but a little disappointed in how far off-center the printing is on the shirt that I bought. I expect better for $40. Should have looked at it more closely before I bought it I guess, but hard to do that in a merch line crowded with people.

[Matt Condon @arcane93]

Did other people who bought the tour shirt (the black one with the dates on the back) notice this issue with theirs as well, or did I just get “lucky” and get the bad one?

[Matt Condon @arcane93]

Hey @Newegg – An ad that I have to wait five seconds to skip when I open your app? What the actual fuck? Are you *trying* to discourage me from using your app and buying from you?

[Matt Condon @arcane93]

@bokksu @bokksumarket I’m seeing this ad for “Buy 1 Get 1 on all Kit Kats” on your site, but when I click it, it just takes me to the matcha Kit Kat page (no info on the offer), and when I add two to my cart it tries to charge me full price for both. How do I redeem this offer?

[Matt Condon @arcane93]

Dear @thenorthface… just because I clicked on an item on your website and looked briefly at it doesn’t mean that I need a dozen emails about it spaced out over weeks. If I’d wanted it, I’d have bought it. Fucking stop already. You’re turning me off from buying anything from you.

[Matt Condon @arcane93]

Why is the @AppleTV interface for selecting episodes in a TV series so awful? I’m 89 episodes into a series, and every time I go to it I have to scroll through every episode I’ve already watched until I get to the next one. Am I missing something here? @Apple, please fix this!

[Matt Condon @arcane93]

@bookingcom Notifications aren’t useful if I can’t even figure out what it’s notifying me about.

[Matt Condon @arcane93]

Why is it so fucking impossible to clear the notifications on the @bookingcom iOS app? Ideally, I’d like to know when there are real messages regarding things that I’ve booked. But it’s impossible to clear out the garbage, so ultimately I’m going to end up just turning them off.

[Matt Condon @arcane93]

@bookingcom I just can’t even figure out where these notifications are… Like, I go into messages, view all of them under both property and customer service… and this number still doesn’t go down. Sometimes it seems to go down on its own, and then it goes back up again. It makes no sense.