Andi Cross @arcross - Twitter Profile

over 7 years ago

@harrisonxNYC @united Never again. Their customer support team is telling me I need to wait 7-10 business days to be told if they are going to reimburse my $1,500 flight that I had to book myself due to their incompetencies.

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Andi Cross @ARCross

over 7 years ago

Thanks @hugeinc, @businessinsider, @InterpublicIPG for the support and love! <3 #thankful

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Andi Cross @ARCross

over 7 years ago

@united - I need to be refunded for my delayed flight and then the $1,500 flight I had to book day of because you couldn't get me on this yourself. This is unacceptable customer service from one of the biggest airline providers in the world. Please help rectify this situation.

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Andi Cross @ARCross

over 7 years ago

@united - OH and not to mention, when I land in San Fran, bags are missing for 1.5 hours. No one will help me there either. They were "lost on the hot belt and no one could find them." I get to my Comfort Inn at 1am PST and I'm traveling solo.

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Andi Cross @ARCross

over 7 years ago

@united - I should have been able to transfer my ticket to the Singapore Air flight. I should not have had to shell out another $1,500. Working with Travel Assistance in NYC and then Customer Service via phone was a nightmare. No one could help me—I had to figure this out myself.

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Andi Cross @ARCross

over 7 years ago

@united only to do a search on my own and with both your airline and many others there are. Customer Service tells me they can't get me on a single one of those flights because "they can't see them." So I'm left spending $1,500 for a flight on @SingaporeAir ...

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