Arpit Pandey

[Arpit Pandey @ArpitP66297]

@cromaretail DM Ravi at @cromaretail Rewa sold me an HP Victus claiming it was a fresh new box. SM Vikas Singh later confirmed it was a DEMO UNIT (843 hrs used)!

Got my sealed replacement, but selling display pieces as new is fraud. Strict action needed against DM Ravi &

[Arpit Pandey @ArpitP66297]

DM Ravi at @cromaretail Rewa sold me an HP Victus claiming it was a fresh new box. SM Vikas Singh later confirmed it was a DEMO UNIT (843 hrs used)! Got my sealed replacement, but selling display pieces as new is fraud. Strict action needed against DM Ravi & the HP salesperson!

[Arpit Pandey @ArpitP66297]

DM Ravi at @cromaretail Rewa sold me an HP Victus claiming it was a fresh new box. SM Vikas Singh later confirmed it was a DEMO UNIT (843 hrs used)! Got my sealed replacement, but selling display pieces as new is fraud. Strict action needed against DM Ravi & the HP salesperson!

[Arpit Pandey @ArpitP66297]

cromaretail marked my complaint 787140533054 as "RESOLVED without delivering the replacement laptop! SM promised stock transfer from Mumbai, but system tickets are being forcibly closed. I have NOT received my sealed box yet. Stop fake closures! @cromaretail (HP Case: 5163665493

[Arpit Pandey @ArpitP66297]

cromaretail marked my complaint 787140533054 as "RESOLVED without delivering the replacement laptop! SM promised stock transfer from Mumbai, but system tickets are being forcibly closed. I have NOT received my sealed box yet. Stop fake closures! @cromaretail (HP Case: 5163665493

[Arpit Pandey @ArpitP66297]

Please keep this ticket open for now. I will confirm closure only after I physically receive and unbox the factory-sealed replacement unit from Croma. Please leave the case open until the handoff is complete. Thanks! @HPSupport @HPIndia @cromaretail

[Arpit Pandey @ArpitP66297]

@cromaretail Rewa SM confirmed a fresh sealed HP Victus unit is being dispatched from the Mumbai warehouse (5-6 days delivery). Waiting for the stock transfer tracking number. Hope @cromaretail and @HPIndia process this without further delays! Case:

5163665493.

[Croma @cromaretail]

@ArpitP66297 This isn’t the experience we want you to have, Arpit. Please allow us some time, we have escalated your concern to our team and will update you as soon as possible. We sincerely request your patience and understanding. - Anu

[Manish kumar @Manishkumaueyg]

@ArpitP66297 @cromaretail Ye log yese hi karte hai mere croma tv ki bhi complaint hai baar baar close kar dete hai or jab call karoge to bolenge ki 24 hrs ke under call aayegi apko customer ko bevkoof banate hai fraud company hai croma.
Manish kumar
[email protected]
9953115412

[Croma @cromaretail]

@ArpitP66297 We understand your concern, Arpit, especially when the matter is still pending. Please don’t worry we’re looking into this with the concerned team and working on the next steps. We’ll keep you posted with an update soon. - Shaw

[Croma @cromaretail]

@ArpitP66297 We understand your concern, Arpit. The matter has been escalated, and our team is working on it. We’ll revert with an update at the earliest. Thank you for bearing with us. - Anu

[HP Support @HPSupport]

@ArpitP66297 Arpit, we have shared all the required details to the concerned team for resolution, and we are awaiting an update. We will keep you posted as soon as we hear from them.

Abraham_HP https://t.co/a2xkfCJw4B

[Arpit Pandey @ArpitP66297]

LaptopIndependence Day Sale from @cromaretail Rewa (Inv: SLA349383325945). Received unit with 843 hrs! @HPIndia Case: 5163665493. EVEN I PAID ADVANCE OF 10K ON A refund causes an ₹18k loss on my August offer. I only accept a fresh, factory-sealed replacement box! @cromaretail

[Arpit Pandey @ArpitP66297]

@cromaretail @consumerforum_ @cromaretail

[Arpit Pandey @ArpitP66297]

Visited @cromaretail Rewa today for my pre-used HP Victus (Inv:

SLA349383325945, HP Case:

5163665493), but the issue is STILL NOT RESOLVED! They dragged it out and promised a warehouse update by 2 PM tomorrow. Tired of running around.
Deliver my sealed box now! @consumerforum_

[Arpit Pandey @ArpitP66297]

Visited @cromaretail Rewa today for my pre-used HP Victus (Inv:

SLA349383325945, HP Case:

5163665493), but the issue is STILL NOT RESOLVED! They dragged it out and promised a warehouse update by 2 PM tomorrow. Tired of running around.
Deliver my sealed box now! @consumerforum_

[Arpit Pandey @ArpitP66297]

LaptopIndependence Day Sale from @cromaretail Rewa (Inv: SLA349383325945). Received unit with 843 hrs! @HPIndia Case: 5163665493. EVEN I PAID ADVANCE OF 10K ON A refund causes an ₹18k loss on my August offer. I only accept a fresh, factory-sealed replacement box! @cromaretail

[Arpit Pandey @ArpitP66297]

What is this Hey @cromaretail , I just received an email saying my service request

(787137560459) was resolved and closed, but my issue hasn't been fixed at all. Since it was sent from a no-reply address, how can I get this re-opened and actually resolved? Please help!

[Arpit Pandey @ArpitP66297]

@HPIndia Please validate Case 5163665493 and confirm in writing whether my Victus had prior service, warranty or usage records before purchase. It showed 843 hours & 55 cycles. Please share findings so I can submit them as evidence to Croma.
@HPSupport @HPIndia

[Arpit Pandey @ArpitP66297]

@cromaretail @cromaretail

[Arpit Pandey @ArpitP66297]

HP has officially registered my complaint and provided Case No. 5163665493. Please coordinate with HP Corporate/Brand team using this case number and proceed with the replacement/refund resolution
@cromaretail