I look forward to your prompt response and resolution of this matter.
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@aadit_palicha Hi Adit, This side Arun from Lucknow- janki Puram-9140710112, ordered the 2 Nos Items from the Zepto app from the registered number 9140710112, I had a coupon worth Rs 125/-, at the time of order Rs125 was settled and I paid 254.99/-Rs for 2 nos Items.
I request that you investigate this matter and take appropriate action to:
Refund the amount for the undelivered item.
Address the unprofessional behavior of the support representative.
Ensure measures are taken to avoid similar issues for other customers.
Additionally, the justification given about a "technical glitch" in the Zepto software appears to be an excuse rather than a genuine resolution. Such practices not only inconvenience customers but also damage trust in the platform.
I immediately raised a complaint with Ms. Anita Sharma at 9836303973 to resolve the matter. Unfortunately, her response was extremely unprofessional and dismissive, stating, "You do what you want to do," without offering any solution.
Egg Crate (30 pieces)
TATA Salt (1 Kg Packet)
At the time of checkout, I applied a coupon worth Rs. 125/-, and the remaining amount of Rs. 254.99/- was paid. However, upon delivery, I was handed only one item instead of two.
I am writing to bring to your attention a disappointing experience I had while ordering through the Zepto app, which I believe reflects poorly on the service standards.
On [insert date of order], I placed an order using the registered number 9140710112 for the following items:
@aadit_palicha This Arun for Jankipuram Lucknow.
The delivery boy handed over 1 only one item at the doorstep. I was shocked and I raised the complaint to Anita Sharma at 9836303973 her statement that "you do what you want to do" and did not get any kind of solution.
@aadit_palicha Hi Adit, This side Arun from Lucknow- janki Puram-9140710112, ordered the 2 Nos Items from the Zepto app from the registered number 9140710112, I had a coupon worth Rs 125/-, at the time of order Rs125 was settled and I paid 254.99/-Rs for 2 nos Items.
@aadit_palicha This Arun for Jankipuram Lucknow.
The delivery boy handed over 1 only one item at the doorstep. I was shocked and I raised the complaint to Anita Sharma at 9836303973 her statement that "you do what you want to do" and did not get any kind of solution.
@saahilbigfoot Dear Support team,
As per the trailing mail Shiprocket company is doing fraud in the market, I booked 2 Nos parcels with Shiprocket on 17-Aug-2023 but still no one picked up that parcel at my address, 3 days have passed, still have not got any kind of resolution.
@saahilbigfoot
@ShiprocketCare@ShiprocketIndia
Dear Saahibigfoot,As per the trailing mail Shiprocket company is doing fraud in the market, I booked 2 Nos parcels with Shiprocket on 17-Aug-2023 but still no one picked up that parcel at my address, 5 days have passed.
@saahilbigfoot
@ShiprocketCare@ShiprocketIndia
Dear Saahibigfoot,As per the trailing mail Shiprocket company is doing fraud in the market, I booked 2 Nos parcels with Shiprocket on 17-Aug-2023 but still no one picked up that parcel at my address, 5 days have passed.