Arun Manicka S

[Arun Manicka S @ArunManicka]

@JioCare My JioFiber has been down for 4 days. My Service Request ID is SR00003BGLIF and it is currently stuck in 'On hold' status. My registered phone number ends with 8873

[Arun Manicka S @ArunManicka]

@JioCare Uninstallation & device collection completed yesterday (Order CO0002MTNWJY). Account terminated. Now receiving an automated demand for ₹1060.82. Reconcile the ledger to ₹0 and process the ₹1060.82 refund (paid 14-Jul, UTR: 000509754713) to my source account immediately.

[Arun Manicka S @ArunManicka]

@JioCare Uninstallation & device collection completed today (Order CO0002MTNWJY). Account terminated. Now receiving an automated demand for ₹1060.82. Reconcile the ledger to ₹0 and process the ₹1060.82 refund (paid 14-Jul, UTR: 000509754713) to my source account immediately.

[Arun Manicka S @ArunManicka]

@JioCare My JioFiber has been down for 4 days. My Service Request ID is SR00003BGLIF and it is currently stuck in 'On hold' status. My registered phone number ends with 8873

[Arun Manicka S @ArunManicka]

@JioCare Tanya, I NEVER asked for suspension. I requested INVOLUNTARY CANCELLATION & a refund of ₹1060.82 paid 14-Jul because Jio removed utility poles (SR00003BPF29). Stop misrepresenting my request to hold funds. Process permanent account closure and refund to source account now.

[Arun Manicka S @ArunManicka]

@JioCare 4 days since I requested cancellation. Still no Disconnection SR or pickup scheduled for Account 410602490539. You took ₹1060.82 on 14-Jul, service died on 15-Jul (SR00003BPF29). Stop stalling on "Browsing Issue" tickets. Close account & refund ₹1060.82 now.

[Arun Manicka S @ArunManicka]

@JioCare Yogender, SR00003E71TR is wrongly raised as "BROWSING ISSUE". Poles were removed in Manapakkam (SR00003BPF29), so fiber is dead. I requested INVOLUNTARY cancellation, not troubleshooting. Reclassify for hardware pickup, stop billing, & send the correct Disconnection SR.

[Arun Manicka S @ArunManicka]

@JioCare Receiving automated overdue alerts for Rs. 1060.82 on Account 410602490539 ([phone]). Please expedite the backend cancellation ticket (SR) and void this outstanding balance immediately.

[Arun Manicka S @ArunManicka]

@JioCare Hi Yashoda, I have sent the requested account verification details via DM. Could you please confirm the cancellation Service Request (SR) number for Account 410602490539?

[Arun Manicka S @ArunManicka]

@JioCare Yes, I confirm immediate cancellation of Account 410602490539. This is an INVOLUNTARY disconnection due to Jio's total service default (SR00003BPF29). Process closure immediately and issue my full refund

[Arun Manicka S @ArunManicka]

@JioCare Erroneous bill received for August 2026 on Account 410602490539. Service has been down for 30+ days due to removed poles (SR00003BPF29) and cancellation was requested. Immediately void this bill and process my account closure and refund.

[Arun Manicka S @ArunManicka]

@JioCare Dipesh, this is an involuntary disconnection due to Jio's total failure to provide service after removing local poles (SR00003BPF29). Per TRAI guidelines, non-refundable clauses apply to voluntary churn, not permanent service default on Jio's end.

[Arun Manicka S @ArunManicka]

@JioCare Disconnection Reason: Service failure. Jio removed utility poles in Manapakkam, making wired fiber impossible, and AirFiber doesn't suit my usage. Process immediate cancellation and full refund for Account 410602490539 (SR00003BPF29).

[Arun Manicka S @ArunManicka]

@JioCare Since Jio cannot restore wired fiber in Manapakkam due to removed poles, I reject AirFiber and have switched providers. Process immediate cancellation for Account 410602490539 (SR00003BPF29) and issue a full refund for my advance plan & 10+ days outage. Confirm pickup date.

[Arun Manicka S @ArunManicka]

@JioCare Since Jio cannot restore wired fiber in Manapakkam due to removed poles, I reject AirFiber and have switched providers. Process immediate cancellation for Account 410602490539 (SR00003BPF29) and issue a full refund for my advance plan & 10+ days outage. Confirm pickup date.

[Arun Manicka S @ArunManicka]

@JioCare Gladwin, share the active Master SR number so I can track it. This Manapakkam outage has crossed 10 days due to the road-cut. 'Please wait' without an active ticket ID or ETA on an advance plan is unacceptable. Share the active SR ID and ETA immediately.

[Arun Manicka S @ArunManicka]

@JioCare Update: A Jio engineer called and confirmed a major area outage affecting 40-50 users with no ETA due to a corporation trench cut. I am documenting this here. Please ensure the infrastructure team is expediting the main fiber line repair for the Manapakkam area

[Arun Manicka S @ArunManicka]

@JioCare Got a automated bot call reminding about engineer visit. Till now no human called

[Arun Manicka S @ArunManicka]

@JioCare I updated the request status via the app and it is now 'Assigning an engineer.' As I have been without service for 4 days, please treat this as highly urgent and ensure the engineer contacts me as soon as they are assigned.

[Arun Manicka S @ArunManicka]

@JioCare I reseted it. It did not opt for a timing

Went to assigning an engineer