Arvind

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @Stellantis including replacement of the vehicle or any other suitable resolution, in accordance with applicable consumer protection laws.

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @Stellantis I am writing again to express my deep dissatisfaction with the quality and reliability of my Jeep compass, purchased approximately two years ago. Since the date of purchase, I have had to visit the authorized service centre more than 10 times due to

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @Stellantis A comprehensive inspection by a regional technical expert.
Permanent rectification of all recurring defects.
If the vehicle is found to have persistent manufacturing or quality defects that cannot be permanently resolved, an appropriate remedy,

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @stellantis

assurance that the root cause will be permanently rectified.

In view of the repeated failures and the excessive number of service visits, I request that Jeep India provide an appropriate resolution, which may include:

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @Stellantis ownership.

I request that Jeep India conduct a comprehensive technical inspection of my vehicle through a senior technical team rather than addressing each issue individually. I also request a detailed explanation for the recurring failures and an

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @Stellantis

Failure of the panoramic roof holder spring mechanism (it got broken)

So many visits have made me feel no confidence in the vehicle’s reliability or safety. A premium vehicle should not require such frequent repairs within such a short period

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @Stellantis The issues experienced include:
* Failure of the gearbox cable.( 1 year back)
* DPF wiring(1 year back)
Currently-
* Broken AC vents.
* Tail lamp developing a crack despite no accident or collision.
* Failure of the panoramic roof holder spring

[Arvind @Arvindabc1911]

@JeepIndia @Jeep @Stellantis
recurring mechanical and quality-related issues. This has caused me significant inconvenience, loss of time, mental stress, and loss of confidence in the vehicle.

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[Arvind @Arvindabc1911]

If my foot alignment was the problem all my shoes @Nike @adidas and other brands would show the same wear and tear pattern.

[Arvind @Arvindabc1911]

@ASICS_India 17000₹ shoe with only walking that too only 50 -60 meter because i can’t even walk for long let alone running that is strictly prohibited for 1 year. How can someone callit wear and tear and if its wear and tear with just walking barely it is infact defective

[Arvind @Arvindabc1911]

@ASICS_India I complained did all the formalities with the store through email travelled to different city just for the shoe even with post operated knee , and at last i was told it is wear and tear

[Arvind @Arvindabc1911]

@ASICS_India usage due to my post-surgery condition.
So to say when a person can’t even run after surgery - and your CUSTOMER CARE CALLING IT WEAR AND TEAR , clearly shows 17000₹ shoe has manufacturing defect.

[Arvind @Arvindabc1911]

@ASICS_India Given these facts, it strongly indicates that the issue with this particular pair is likely a manufacturing defect rather than normal wear and tear.

I kindly request you to reconsider my claim and review the matter again, as the defect appeared despite minimal

[Arvind @Arvindabc1911]

@ASICS_India Additionally, if my foot alignment were the cause, the outer sole of my other shoes should also show greater wear on the outer side, which is not the case.

[Arvind @Arvindabc1911]

@ASICS_India should be visible in my other footwear as well.

I own several pairs of shoes from different brands — including Jordans, Ultraboost, Yeezys, Onitsuka, Nike, and New Balance — and none of them show this problem or unusual wear pattern.

[Arvind @Arvindabc1911]

@ASICS_India Therefore, the possibility of excessive wear and tear is highly unlikely.

The store manager also mentioned that the issue might be related to my foot alignment. If that were the case, then similar wear patterns (specifically the right shoe tilting outward)

[Arvind @Arvindabc1911]

@ASICS_India I recently underwent knee surgery, due to which my mobility is significantly limited. I am currently unable to walk more than 50–60 meters or stand for prolonged periods due to persistent knee pain.

[Arvind @Arvindabc1911]

@ASICS_India when I inquired about the response, I was informed that the company has rejected the claim, stating that the issue is due to wear and tear rather than a manufacturing defect.

However, I would like to bring the following points to your attention:

[Arvind @Arvindabc1911]

These are the shoes photos.