Ashleigh

[Ashleigh @AshleighPCarter]

@British_Airways They don’t have an update. 600 of us on this flight. Still waiting on the tarmac. We’re going to land in JHB in dead of night. It’s unsafe!

[Ashleigh @AshleighPCarter]

@British_Airways when is BA57 going to actually take off? We were sent to a hotel last night due to it being delayed by 13 hours. Have boarded the plane this morning and have now sat on tarmac for 2 hours. It’s Inhumane.

[Ashleigh @AshleighPCarter]

@VirginAtlantic No one is responding?

[Ashleigh @AshleighPCarter]

@VirginAtlantic hi, stuck on M25 near Heathrow, due to catch VS449. What happens if we miss due to traffic (unforeseen circumstances)?

[Ashleigh @AshleighPCarter]

@RoyalMailHelp I only have my name and address. Hence why I wanted a calling card with tracking number. I don’t have any details.

[Ashleigh @AshleighPCarter]

@RoyalMail again my postman hasn’t left a calling card when trying to deliver a parcel whilst I’m not in. I don’t have a tracking number as I didn’t order the delivery. Last time it was my passport! I’m at my wits end. What do I do? I try to call and it’s 30 min wait times?!

[Ashleigh @AshleighPCarter]

People who don’t wear earphones on trains are the worst.

[Ashleigh @AshleighPCarter]

@British_Airways Ok thanks. Do I make 2 claims as we have been affected by 2 flights?

[Ashleigh @AshleighPCarter]

@British_Airways Ok thanks David. Would you also be able to advise on why BA56 was so delayed last night and tonight? Was/ Is it due to extraordinary circumstances?

[Ashleigh @AshleighPCarter]

@British_Airways Sorry have reread your tweet. Can we put in the claim now or do we have to wait until we have travelled?

[Ashleigh @AshleighPCarter]

@British_Airways Ok - bit unimpressed as we need a car to get to the airport? Do we also get compensation for being delayed 48+ hours? Google says we could be entitled to £600 per passenger?

[Ashleigh @AshleighPCarter]

@British_Airways Thanks, we have managed to rebook to tomorrows flight. Will BA cover the extra 2 days car rental, and 2 days extra parking at Heathrow? The info in the link isn’t clear.

[Ashleigh @AshleighPCarter]

@wuunce @British_Airways @flynorse @British_Airways your call centre have a no can do attitude and are being totally unhelpful. What’s the point in having a contact number?!

[Ashleigh @AshleighPCarter]

@British_Airways THIS IS INSANE!! Our 19.25 flight delayed to 3am?! I am travelling with a baby and my autistic brother so would like to rebook but no phone lines are open. Help please.

[Ashleigh @AshleighPCarter]

@wuunce @British_Airways @flynorse We are in the Drakensberg, no easy way of getting to Cape Town. It’s a joke. Moved to the same flight leaving today and now been told this new one is delayed by 12 hours!!

[Ashleigh @AshleighPCarter]

@British_Airways @chris_underwood We were due to fly on BA56 (JHB - LHR) on 1st Jan. Due to excessive delay of 8 hours we moved to BA56 on 2nd Jan. Just had an email that the same thing has happened!! 12 hours delayed. Travelling with my baby and disabled brother - what should we do?!

[Ashleigh @AshleighPCarter]

@chilternrailway hi there is a train at our platform at GX. Can they open the doors?

[Ashleigh @AshleighPCarter]

@TicketmasterUK I’m a legit fan trying to get tickets. Just been kicked out the queue? This has been the worst buying process ever.

[Ashleigh @AshleighPCarter]

@RoyalMailHelp been on hold for an hour. Not answering my DM except with a scripted reply. Can someone help me??

[Ashleigh @AshleighPCarter]

@RoyalMailHelp Please respond to my DM