Ashraf Mohamed (ﾒ)

Apple  iCloud Removal Supplier #FreePalestine 🇵🇸

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sailyworld iam facing a huge issue with your app, can you please respond to my message.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@ZaneAbal @sethabal_ @kem_app @tbilisichich Anyway, the situation is now clear—I’ve been scammed.

I made an error by placing my trust in you.

I appreciate your reply.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@kem_app @sethabal_ @ZaneAbal @tbilisichich

Can I learn how to obtain my refund, having emailed repeatedly, chatted with your team, and waited over 15 days without a reply? This marks the most disappointing experience yet.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@ZaneAbal @sethabal_ @kem_app @tbilisichich I believe there’s a misunderstanding—Tello couldn’t deliver the service, so they issued my refund.

Honestly, Tello can’t send random numbers, and they enjoy a stronger reputation than you.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@ZaneAbal @sethabal_ @kem_app @tbilisichich an email from one of the largest telecommunications companies in the U.S. with an ARN number alone is insufficient??!

Could you clarify what kind of documentation is required to find my missing funds?

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@ZaneAbal @sethabal_ @kem_app @tbilisichich By the way, an unfamiliar transaction doesn’t imply I’m a thief—it suggests your database may have been compromised.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@ZaneAbal @sethabal_ @kem_app @tbilisichich fraud!
are you fucking serious?

Rather than returning my funds, you level accusations against me!!

I’ve already forwarded the confirmation email from Tello, along with the ARN number.

I can also include a video showing the emails.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@kem_app @sethabal_

At this point, if I continue to receive no meaningful response, I will start publicly sharing the full timeline of this case, including my communications, the merchant’s confirmation that the refund was processed, and the lack of resolution after 23 days.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich Twenty days without a direct answer about customer funds is unacceptable.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich I have been patient long enough.

Today marks 20 days since I first reported this issue, and despite multiple emails, I still have not received a clear answer regarding my missing refund.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich What I don’t understand is why I have been waiting for more than 15 days just to get a clear answer about my refund. This level of delay and lack of communication is very disappointing, especially when customer funds are involved.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich i need to know how such refunds are handled after the card program migration.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich The merchant has confirmed that the refund was successfully processed, and I have provided transaction references and supporting documentation. I would appreciate it if you could investigate whether the refund was received by your previous card partner.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich Since you are no longer using the same card program that was active when the refund was issued, could you please clarify what happens to refunds sent to cards from the previous program?

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich any updates?

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@sethabal_ @kem_app @ZaneAbal @tbilisichich I’ve completed everything, yet customer support remains unresponsive.
please check the attached screenshots.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@Oxsuleman

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

Joining Kem was a significant error, and I intend to caution others about you.

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@Oxsuleman @kem_app @sethabal_ The problem remains unresolved—may I learn how much longer this lack of response will persist?

[Ashraf Mohamed (ﾒ) @AshrafMohamedx]

@kem_app

I purchased a product using one of your virtual cards. The merchant later issued a refund to the same card.

After your recent app update, the old virtual card disappeared and I was asked to apply for a new one.
the refunded amount has not appeared in my balance yet.