Ashwin Prakash

[Ashwin Prakash @Ashwinp211]

@varunpasricha5 @VivekRaina_1 @excitel_rocks No information of the sort has been shared with me, it was a junior team member who had called me who didn't understand the sensitivity of the issue. I'm being forced to take this up legally.

[Ashwin Prakash @Ashwinp211]

Bought an excitel connection, was super excited until I found that I have been mis sold a connection. Unable to get support from your ground team, pls check and support
@varunpasricha5 @VivekRaina_1 @excitel_rocks

[Ashwin Prakash @Ashwinp211]

@varunpasricha5 @VivekRaina_1 @excitel_rocks I have paid for your connection, I have wrongly sold the plan. I've not used ur Internet for more than 2 weeks now. Either cancel my connection and refund the monies or provide what was promised by your employee.

[Ashwin Prakash @Ashwinp211]

@varunpasricha5 @VivekRaina_1 @excitel_rocks My ticket has been closed without a resolution, I'd be forced to take this up legally and claim damages if this is how it would continue. I've written to the nodal team but no response. The connection is not being used, FYI pls.

[Ashwin Prakash @Ashwinp211]

@varunpasricha5 @VivekRaina_1 @excitel_rocks Pls don't drag this further, all it takes is a sensible person who can understand how I've been wronged and accordingly suggest a solution. Don't make my choice to have excitel a nightmare Pls.

[Ashwin Prakash @Ashwinp211]

@varunpasricha5 @VivekRaina_1 @excitel_rocks You've got the complaint number wrong. Actual complaint number is 5532192

[Ashwin Prakash @Ashwinp211]

@RekhaS1990 @kadugodips @BlrCityPolice Amazing, love what's happening, this is real empowerment that ll lead to a better India ❤️

[Ashwin Prakash @Ashwinp211]

@varunpasricha5 @VivekRaina_1 @excitel_rocks Additional information - I've raised a complaint before 10th of October 2026 and still await a resolution. I've also written to your nodal and appellate team with no response yet.

[Ashwin Prakash @Ashwinp211]

@excitel_rocks When I'm mis-sold a plan by an employee of excitel, giving me information would not suffice. When my connection is not being used from the day I got to know this, then there's a resolution I seek, Eye wash wouldn't work, if I'm left with no option, I'd take it up appropriately.

[Ashwin Prakash @Ashwinp211]

@excitel_rocks A sensible senior*

[Ashwin Prakash @Ashwinp211]

@excitel_rocks Pls have a senior work on this and provide a resolution ASAP, it's been delayed already.

[Ashwin Prakash @Ashwinp211]

@excitel_rocks Isn't the employee who sold me this of Excitel? Is this ask of yours making sense to yourself?

[Ashwin Prakash @Ashwinp211]

@excitel_rocks 5532192 ticket no

[Ashwin Prakash @Ashwinp211]

@excitel_rocks @excitel_rocks raised a request with an sla of 48 hours, it's been days more than a week now, haven't got a resolution nor a revert, need support ASAP

[Ashwin Prakash @Ashwinp211]

@excitel_rocks @excitel_rocks raised a request with an sla of 48 hours, it's been days more than a week now, haven't got a resolution nor a revert, need support ASAP

[Ashwin Prakash @Ashwinp211]

@excitel_rocks @excitel_rocks raised a request with an sla of 48 hours, it's been days more than a week now, haven't got a resolution nor a revert, need support ASAP

[Ashwin Prakash @Ashwinp211]

@excitel_rocks @excitel_rocks raised a request with an sla of 48 hours, it's been days more than a week now, haven't got a resolution nor a revert, need support ASAP

[Ashwin Prakash @Ashwinp211]

@excitel_rocks raised a request with an sla of 48 hours, it's been days more than a week now, haven't got a resolution nor a revert, need support ASAP

[Ashwin Prakash @Ashwinp211]

@urbancompany_UC @abhirajbhal Hello, unable to reach a human from the customer support team. The bot keeps closing the issue without a resolution, need help pls. Unable to DM details too as the inbox of UC is closed.