Ask Spectrum

Spectrum's support team. For other Spectrum info follow @GetSpectrum. Please restrict private info to DM's. Spectrum's privacy policies at

[Ask Spectrum @Ask_Spectrum]

@ZayZay_121 I'm sorry, what is happening with the internet? We can help, can you please direct message to get started? SH

[Ask Spectrum @Ask_Spectrum]

@el_scott_o Hello, thanks for reaching out and sorry for the Internet issues I understand your concern. I can review your account, can you please DM us directly? JH

[Ask Spectrum @Ask_Spectrum]

@rmiell I'm sorry for the internet issues, we can help. Can you please direct message to get started? I would recommend deleting your post, that is public. SH

[Ask Spectrum @Ask_Spectrum]

@NaijachikaEsq Hello, thanks for reaching out. If there's anything we can assist you with please DM us directly. JH

[Ask Spectrum @Ask_Spectrum]

@kimmyschmidts Hello, thanks for reaching out regarding the EAS alert I understand your concern. I can review your account, can you please DM us directly? JH

[Ask Spectrum @Ask_Spectrum]

@gknovaa6 Hello, thanks for reaching out and sorry for the Internet interruption I understand your concern. I can review your account, can you please DM us directly? JH

[Ask Spectrum @Ask_Spectrum]

@RedRightTux Hello, thanks for reaching out and sorry for the Internet issues I understand your concern. I can review your account, can you please DM us directly? JH

[Ask Spectrum @Ask_Spectrum]

Hi, my name is Jaleesa. I certainly understand, I'm happy to help! Before we proceed, we will need to verify your account information. Please send us your account information including your name, the name on the account, the phone number, full address, and/or account number so that we may look into this for you.
^JF

[Ask Spectrum @Ask_Spectrum]

@DeVeSoLo Hello, thanks for reaching out and sorry for the WiFi interruption I understand your concern. I can review your account, can you please DM us directly? JH

[Ask Spectrum @Ask_Spectrum]

@Trikslyr Sorry to hear that you're experiencing issues with our service, I'm happy to help! Please Follow/DM us for assistance. ^JF

[Ask Spectrum @Ask_Spectrum]

@RissaRoman14 Hello there, I do apologize for the poor experience you've had with our internet services, I do know how vital it is to have a stable connection on your devices. I'd be happy to get to the bottom of this with you! Please send us a private message so we can take a closer look. ZP

[Ask Spectrum @Ask_Spectrum]

@DewFreak I’m sorry for the issues that you’re experiencing with our service. If you can please send us a private message. I’d be happy to investigate this for you. RJR

[Ask Spectrum @Ask_Spectrum]

@Mikesportelli Hi! I am happy to look into this for you! Please Follow/DM us for assistance. ^JF

[Ask Spectrum @Ask_Spectrum]

@new_orchid Hello there, this page should help when programming the remote. https://t.co/JhHRpJHWsz Please direct message if you have any questions. SH

[Ask Spectrum @Ask_Spectrum]

@zimwawa I'm sorry if the issue was not previously resolved when you reached out for assistance. We are here to help you, so if you change your mind, we can be reached any time you're ready. MG

[Ask Spectrum @Ask_Spectrum]

@zimwawa Good morning. If you would please contact us directly so that we can collect some information to locate your account, we will be happy to help you. MG

[Ask Spectrum @Ask_Spectrum]

@ikklewarren Thank you for reaching out directly. My name is Melissa. If you would please provide your name and the name of the account holder along with 2 of the following - the account number, phone number or complete address, I will be happy to look further into this for you. MG

[Ask Spectrum @Ask_Spectrum]

@ikklewarren Good morning. I'm sorry that you've been having issues with internet connectivity. If you would please contact us directly so that we can collect some information to locate your account, we will be happy to look into this for you. MG

[Ask Spectrum @Ask_Spectrum]

@_TraderLuke Hey there! That is not good. We'd like to investigate those service issues a little further. When able, please follow up with us via DM. JM