AIB Customer Support

Official Customer Support channel for ROI customers Mon-Fri 9am-8pm Sat & Sun 9am-5pm Allied Irish Banks p.l.c. is regulated by the Central Bank of Ireland.

[AIB Customer Support @AskAIB]

@hollygolightt Hi Holly,
Thanks for getting in touch. Can you please send us a PM and we will be able to assist you further.
Thanks,
^ER https://t.co/HOUywQjAuU

[AIB Customer Support @AskAIB]

@The_3thernal Unfortunately, we have a character limit when replying publicly on social media.
If you would like to discuss your query in more detail, please send us a direct message and we'll be happy to provide further information and answer any questions you may have. Thanks ^MC https://t.co/HOUywQjAuU

[AIB Customer Support @AskAIB]

@help_im_alive88 Hi Seán, sorry to hear you're having issues sending funds. Can you please DM us your query and we can assist further with this? In your DM, can you please confirm if you're including a reference message in the transfer details? Thanks ^SK https://t.co/HOUywQjAuU

[AIB Customer Support @AskAIB]

@Gally05 Thanks for sharing your feedback, we’ve sent it on to the Mobile App team, and will continue to improve our new app. Thanks ^AK

[AIB Customer Support @AskAIB]

@The_3thernal Passkeys are an easy and secure way to log in to the AIB Mobile App without needing to remember your Personal Access Code (PAC). Instead of typing, you use your fingerprint, face recognition, or device passcode to log in. Its quicker, easier and just as secure. Thanks ^ LR

[AIB Customer Support @AskAIB]

@MaryMcgrane4 @dankiely Hi Mary, can you please complete the following link so we can follow up on this for you, Thanks ^ LR https://t.co/HOUywQjAuU

[AIB Customer Support @AskAIB]

@themaholupper @dankiely Your feedback is important to us and if you would like to log your feedback as a complaint, please send us your details here: https://t.co/ivwOjkb5Z3. Thanks ^ LR

[AIB Customer Support @AskAIB]

@themaholupper @dankiely With the new app we improved how you make payments. We are introducing new payment services, instant payments and new ways to verify the people you are sending money to. This can be found in our payments hub. Tap 'Payments' at the bottom of the screen. Thanks ^ LR

[AIB Customer Support @AskAIB]

@kavsie @dankiely Apologies for this Kavsie, If you would like to log a complaint regarding your experience, you can do so using this link https://t.co/ivwOjkb5Z3, thanks, ^NG

[AIB Customer Support @AskAIB]

@dankiely We can certainly understand this is frustrating and we do apologise for any inconvenience caused. Your feedback is very important to us and we welcome your comments on any aspect of the service. We will certainly pass your feedback on to the relevant department.
Thanks ^MI

[AIB Customer Support @AskAIB]

@AtlanteanPete Hi Peter, we can certainly understand this is frustrating. To change your authentication for your Internet Banking to either SMS or card reader, unfortunately this must also be completed by our Customer Services team above.
Thanks ^MI

[AIB Customer Support @AskAIB]

@theTShock Please complete the following form so we can check this and follow up on this for you: Thanks ^ LR https://t.co/HOUywQjAuU

[AIB Customer Support @AskAIB]

@noxegon Certainly, your feedback is important to us and if you would like to log your feedback as a complaint, please send us your details here: https://t.co/NxxOhsiT6u see the following link for more information: https://t.co/xhcVBS2neK Thanks ^ LR

[AIB Customer Support @AskAIB]

@ianbrux Hi Ian, apologies for any inconvenience caused. If you could please send us a DM with a few more details regarding your query, we'll try our best to assist you further. Thanks ^DP https://t.co/HOUywQjAuU

[AIB Customer Support @AskAIB]

@Amanda_Duffy_90 Hi Amanda, thanks for getting in touch. Can you please DM us directly with more information on your query and we will do our best to assist you? thanks ^AK https://t.co/HOUywQjAuU