Support Response Team

𝟏𝟏𝟒𝐊 𝐅𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠. 𝟑𝟒𝟕𝐊 𝐅𝐨𝐥𝐥𝐨𝐰𝐞𝐫𝐬.

[Support Response Team @askBucksdesk]

Hello! We’re truly sorry for the stress and frustration this has caused, especially at such an important time. Please send us a DM so we can look into this further and help resolve the situation as quickly as possible. Our team is here to support you.

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[Peter Gordon @PeterGordon4]

@StarbucksUK I am in a Starbucks just now in UK and I’m being told that I cannot get points on my App when I purchase with a gift card. This has to be Absolute Nonsense!!!!

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[Old Daddy Dan @odaddydan1]

@Starbucks the store in west village in Smyrna Ga is an absolute disaster when I order ahead it says 10 mins and takes 30 mins. I’m planning on switching to a local coffee shop

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[Cai Co @CaiCo87]

@Starbucks Why can’t we actually contact someone from customer support via messages anymore?

[Support Response Team @askBucksdesk]

Hello! We’re truly sorry for the stress and frustration this has caused, especially at such an important time. Please send us a DM so we can look into this further and help resolve the situation as quickly as possible. Our team is here to support you.

[Davis Red House @DavisRedHouse1]

@Starbucks @Starbucks - poor customer service and rude staff at your 2628 Gateway Oaks, Sacramento location. They got the order wrong but it is my fault for picking up a drink that I was told was mine- they called my name twice and I confirmed. Shame on yoi

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[Darshak Patel @PatelDaku]

@StarbucksUK @Starbucks Used the drivethru to buy 2 Drinks last week. Got Overcharged. Wanted Receipt but had moved to next Customer and was busy so I left.
I complained to Customer Service about it and their response is Check next time before you leave. #whatajoke

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[ellie @elliemayoliver]

@StarbucksUK please can you respond to dm from Wednesday

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[Hannah Hulme @HulmeHannah]

@StarbucksUK Have you ever been served an Iced Americano (with extras), except no ice? No me neither. When I asked why it was warm in a cold cup, “you didn’t say you wanted ice?”

Speechless

I also used points for this drink and it was disgusting. Such a waste.

[Support Response Team @askBucksdesk]

Hello! We’re truly sorry for the stress and frustration this has caused, especially at such an important time. Please send us a DM so we can look into this further and help resolve the situation as quickly as possible. Our team is here to support you.

[Dave Thompson @DAThompson17]

@StarbucksUK the same order should taste the same, however daily I get weird and wonderful coffees. Today's was very horrible

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[Steven @_spike1]

Had a poor customer experience at Thame @StarbucksUK drive thru. A cone was in the entrance of drive thru despite 2 cars already collecting/making orders. Was told by staff it was closed as they were short. Had a sleeping baby in the car so no chance to go into store. Frustrating

[Support Response Team @askBucksdesk]

Hello! We’re truly sorry for the stress and frustration this has caused, especially at such an important time. Please send us a DM so we can look into this further and help resolve the situation as quickly as possible. Our team is here to support you.

[Support Response Team @askBucksdesk]

Hello, Just checking in to see if your concern has been resolved. If not, please follow us back so we can send you a DM, or feel free to send us a DM with email address and contact details. We'll be more than happy to help as quickly as possible. Thank you for your patience.

[Thomas Sennett @TRPS_Official]

@StarbucksUK I need you to have a chat with you regarding your visit, please