Ask Citizens

Here to help make you ready for the journey ahead. #MadeReady

[Ask Citizens @AskCitizensBank]

@andrewucc I'll followup via DM, Andrew. Thank you! — Beth

[Ask Citizens @AskCitizensBank]

@itsflipjackson An account can be closed over the phone, or I can help via messages, when the account has a 0 balance, and no pending transactions. Please DM us if you have additional questions, I'll do my best to help. Thank you. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@itsflipjackson I really am sorry about the experience you are having with us. I understand you don't want to share the details, if you change your mind, just DM us, and I'll see what I can do to help. I hope everything works out well for you. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@itsflipjackson I am so sorry about what you are going through, I'd like to see what I can do to help. Please DM us more details from your experience, and your name & phone number as they appear on the account. I'll use your info to locate the profile. Please NO account number. Thank you. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@Amber4535730639 I'm so sorry about your experience, Amber. I’d like to try helping via messages. Please DM us your full name and phone number exactly as they appear on the account. I'll use your info to locate the profile. Please do NOT provide the account number. Thank you. — Beth. https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@CntractsMakeLaw I understand we tried helping via DM in the recent past, I'd like to try again. Please DM us your name and address, so I can try to locate the account info unfortunately, I am unable to search using just the email. I will do my best to help you further. Thank you. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@moeflip I am so sorry this was your experience, Maureen. I would be upset if I was only expecting one payment too. I’ll followup to your Private Message with more info to get this reviewed further. Thank you. — Beth

[Ask Citizens @AskCitizensBank]

@WallStreetOasis I am so sorry about your experience, I’d like to see if I can help. Please DM us your name and phone number as they appear on the account, and more about your experience and how I can assist. I’ll use your info to locate the account, please NO account number. Thank you. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@BelgiumTRW I am sorry we made you feel this way, Belgium. I’d like to see what I can do to help via messages, I'll followup to your DM. Thank you. — Beth

[Ask Citizens @AskCitizensBank]

@NathanCurrguhw I'm truly sorry about what you're going through, Nathan. Unfortunately, you're correct, I couldn't help with the full rebate requested. I adjusted the max I could and provided info to help the account avoid Overdraft going forward. Please DM us any questions. Thank you. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@NathanCurrguhw I can help, Nathan! I'll followup to your DM. Thank you. — Beth

[Ask Citizens @AskCitizensBank]

@DarthIrritable I am sorry this was your experience, Bob. I can note your dissatisfaction and send feedback to the appropriate teams. Please DM us the branch location you visited, and let me know if you have any questions. Thank you. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@RichieAtItAgain Richie, thank you for contacting us. I am truly sorry that you have had this experience. I understand how frustrating this must be, and I would be glad to help. Please send us a private message with more details, and we will do our best to address your concerns. — Taasha

[Ask Citizens @AskCitizensBank]

@CntractsMakeLaw Message 2 of 2

For your security, with your name and phone number as they appear on the account and any claim numbers you may have. Please do not share your details publicly for privacy. I look forward to assisting you soon. — Taasha

[Ask Citizens @AskCitizensBank]

@CntractsMakeLaw Message 1 of 2

Good afternoon, thank you so much for taking the time to reach out to us. I am so sorry this has been your experience. I understand unauthorized transactions can be very concerning. I would be happy to assist you, if you could please send a private message.

[Ask Citizens @AskCitizensBank]

@Zyddy I am really sorry about your experience, Z. The mobile app issue has been resolved and is available. Please DM us if you have any trouble today. Thank you for your patience. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@peaceofASH_ I am really sorry about your experience. The mobile app issue has been resolved and is available. Please DM us if you have any trouble today. Thank you for your patience. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@JBforThr33 I am so sorry about your experience, JB. The mobile app issue has been resolved and is available. Please DM us if you have any trouble today. Thank you for your patience. — Beth https://t.co/nAxAy7170Z

[Ask Citizens @AskCitizensBank]

@iluvmesumcandie I apologize for the experience, Candie. The mobile app issue has been resolved and is available. Please DM us if you have any trouble today. Thank you for your patience. — Beth https://t.co/nAxAy7170Z