Ask Frontier

We're here to help 24/7! Tweet us for help with @FrontierCorp services.

[Ask Frontier @AskFrontier]

@reemareeo Hello Reeo. I am happy to assist with any update available. Please send me a direct message at https://t.co/ACncmby7Rg. This will allow us to gather your information in private. -Brandy

[Ask Frontier @AskFrontier]

@Skaboy_Tony Hello Antonio. I am sorry to hear that you are having issues with your service.

Please reach out via private message you can send me a direct message at https://t.co/ACncmby7Rg. This will allow us to gather your information in private. -Brandy

[Ask Frontier @AskFrontier]

@JL0wtc Hello. Any changes in rates are communicated to customers 30 days in advance with a bill message on page 3 of the bill. If you cannot send a direct message on X due to not being verified, you can contact us on Facebook at https://t.co/SG521rJk9E or https://t.co/3qyIvRpkvR. -Ron

[Ask Frontier @AskFrontier]

@DrJohnAKing Hello Dr. King, I completely understand, and I do apologize for any issues you have experienced related to Frontier. I would be more than happy to look into this matter. Feel free to reach out via direct message. Once done, we can proceed. ~ Matthew https://t.co/uvh7cLDQwy

[Ask Frontier @AskFrontier]

@reemareeo We do not have the exact location of the damage here on social media. - Ron

[Ask Frontier @AskFrontier]

@reemareeo Hello. The last update we received is that our crew is onsite digging to reach the damaged cable. We have not been provided with an exact ETR. -Ron

[Ask Frontier @AskFrontier]

@sam_paullin The cut was caused by a third party. We do not have information on whether they called in locates or if the locates were incorrect. -Ron

[Ask Frontier @AskFrontier]

@DrJohnAKing Hello Dr. King, I fully comprehend how exasperating this situation must have been for you to explore alternative options. However, if you change your mind, we are here to assist with any issues you might have. Please don't hesitate to contact us at any time for support. -Sabrina https://t.co/uvh7cLDQwy

[Ask Frontier @AskFrontier]

@Burnerkey305 I responded to that message. - Ron

[Ask Frontier @AskFrontier]

@Burnerkey305 Unfortunately, that is the only way to send a private message since you are not verified. -Ron

[Ask Frontier @AskFrontier]

@Burnerkey305 If you have Facebook, you can send a private message by clicking on the ‘message’ link located on our main page at https://t.co/qYR2JoxqZc, so I can get additional information. -Ron

[Ask Frontier @AskFrontier]

@Burnerkey305 I would be more than happy to look into the outage in your area if you can send a direct message, so I can get additional information. -Ron https://t.co/uvh7cLDQwy

[Ask Frontier @AskFrontier]

@Burnerkey305 Hello. I would be more than happy to look into your service issue if you can send a direct message, so I can get additional information. -Ron https://t.co/uvh7cLDQwy

[Ask Frontier @AskFrontier]

@kcelev8 Hi there, if you would like to send us a DM, we would gladly look into this issue for you. - Ryan https://t.co/DZbpO5tBLI

[Ask Frontier @AskFrontier]

@Ryan99hazlett Hello Ryan. Thank you for contacting the Frontier Social Media Team and inquiring about the Fiber service. Please know that you can check service on our website at https://t.co/bpvvNjX7hP. If you have any questions please send me a private message. -Jennifer https://t.co/uvh7cLDQwy

[Ask Frontier @AskFrontier]

@DerekHuffVP Derek, please know that you can also reach out to us on Facebook by clicking on the ‘message’ link on our main page at https://t.co/GoJ2YgHBb8. We are more than happy to look for offers. -Jennifer https://t.co/uvh7cLDQwy

[Ask Frontier @AskFrontier]

@DerekHuffVP Hello Derek. Thank you for contacting the Frontier Social Media Team. I am happy to assist you. Please send a private message for assistance. -Jennifer https://t.co/uvh7cLDQwy

[Ask Frontier @AskFrontier]

@AnnoyedStacy Hello StacyK. Thank you for contacting the Frontier Social Media Team. I am happy to assist you. Please send a private message for assistance. -Jennifer https://t.co/uvh7cLDQwy