AskKlarna

Hi. We are the customer service team at @Klarna. Got a question? Write us a DM! You can also reach us 24/7 through our chat (app or website).

[AskKlarna @AskKlarna]

@CAROLE575814 @Klarna Please send us a DM with your full name, email address, and any reference numbers from the emails you've sent so we can locate the fraudulent account and take action. We'll make sure this is handled as a priority. (2/2)

[AskKlarna @AskKlarna]

@CAROLE575814 @Klarna Carole, we're sorry for the confusion in our previous message. We understand you don't have an account with us and that someone has used your identity to make purchases. This is a serious matter and we want to help resolve it. (1/2)

[AskKlarna @AskKlarna]

@de_van89720 @Klarna Hi Jeannette, thanks for flagging this! Your safety is really important to us. Please remember that Klarna will never ask for your passwords. You can report the phishing attempt directly here: https://t.co/2oAVCM2diV

[AskKlarna @AskKlarna]

@mikk67 @Klarna Hi Douglas, we're sorry to hear about this experience and understand how frustrating this must be. We'd like to look into this properly and get it resolved. Could you please send us a DM with the details so we can investigate right away?

[AskKlarna @AskKlarna]

@CAROLE575814 @Klarna Hi Carole, we are sorry to hear about this and understand how frustrating this must be. We take identity theft very seriously. Could you please send us a DM with your account details so we can look into this for you?

[AskKlarna @AskKlarna]

@minaciousminx40 @Boots Hi Natasha, we are glad to hear you have been refunded! If you ever need any help in the future, do not hesitate to reach out. We are always here for you!

[AskKlarna @AskKlarna]

@minaciousminx40 @Boots Hi Natasha, sorry to hear about the trouble with your order. We'd like to look into this for you. Could you please send us a DM with the details linked to your Klarna account? We'll do our best to get this sorted.

[AskKlarna @AskKlarna]

@RamosNata99628 @Klarna Hi Nata, thanks for reaching out! We appreciate your interest in using Klarna. Each purchase is individually assessed at checkout, and approval depends on several factors. We'd love to help you learn more about how it works. Could you send us a DM so we can assist you further?

[AskKlarna @AskKlarna]

@Valenti27520438 @Klarna Hi Valentina, thank you for reaching out. We're sorry to hear about this experience. We understand how important cash flow is for your business and we want to help get this resolved. Please send us a DM with more details so we can look into this for you right away.

[AskKlarna @AskKlarna]

@esiotrot54 @Klarna Hi there, we're sorry the troubleshooting steps didn't help. Glad you were able to complete your purchase with Apple Pay! If you experience the same issue again, please send us a DM and we'll look into it further for you.

[AskKlarna @AskKlarna]

@tarangoestohell Hi there, we're sorry to hear about this. That's definitely not the experience we want for you. Please send us a DM with the details linked to your Klarna account so we can look into this right away and get it sorted for you.

[AskKlarna @AskKlarna]

@NickTeixeira15 @Klarna Hi there, we'd love to help! Please send us a DM with the details linked to your Klarna account and we'll take a closer look for you.

[AskKlarna @AskKlarna]

@Sopesagapito @Klarna @CAConsumerPro @TheFCA @BBBTriCounties Legitimate Klarna refunds are always handled through the app or website where you choose how to receive them. Anyone calling and pressuring you to do otherwise is not from Klarna. We're glad you trusted your instincts.

[AskKlarna @AskKlarna]

@Sopesagapito @Klarna We'd recommend blocking the number and reporting it to your local authorities. If you'd like us to secure your Klarna account, please send us a DM with the email linked to your account. (2/2)

[AskKlarna @AskKlarna]

@Sopesagapito @Klarna You were absolutely right to say no. That was not Klarna. We will never call you to set up an e-wallet, provide passwords, or ask you to open accounts on our behalf. Please do not share any personal details with this caller. (1/2)

[AskKlarna @AskKlarna]

@seari_x04 @Klarna You're right to call that out and we're sorry. To make sure we can actually help this time, could you please send us a new DM with your full name and the email address linked to your Klarna account? That way we can locate your case immediately and get the right person on it.

[AskKlarna @AskKlarna]

@seari_x04 @Klarna Being hung up on after 25 minutes is completely unacceptable and we sincerely apologize. We're escalating your case right now to make sure someone reaches out to you directly and gets this resolved. You deserve so much better than this.

[AskKlarna @AskKlarna]

@rob_slz @Klarna Hallo Robert, wir haben deine Nachricht bekommen.
Wir werden uns schnellstmöglich um dein Problem kümmern und uns bei dir melden.
Wir wünsche noch einen schönen Tag.