Aspect Australia

A global leader in customer contact management and workforce optimisation #auaspect

[Aspect Australia @Aspect_AUS]

How you can build a winning team in the contact center? https://t.co/Q7DfQt9Du5 #cctr #employeengagement

[Aspect Australia @Aspect_AUS]

If you’re a contact center leader looking for a reason to deploy #chatbots, here are 23 billion reasons: https://t.co/C2hivUuN1M #bots

[Aspect Australia @Aspect_AUS]

Over 50% of #millennials – more than in any other generation – moved from one company due to their #custserv exp. https://t.co/f7HECUfUnw

[Aspect Australia @Aspect_AUS]

Our latest #digital employee is Ivy! Make sure you say hi and then let us know your thoughts. https://t.co/lzLE8oHe2Q

[Aspect Australia @Aspect_AUS]

#Fraud is now ‘most common crime’. What can you do to tackle it? https://t.co/ZRag1vWXRs

[Aspect Australia @Aspect_AUS]

Today we are excited to recognize our first Unsung Hero! 👏👏👏👏 https://t.co/SK0ZteBkzs #womenintech

[Aspect Australia @Aspect_AUS]

By seamlessly integrating the #digital with human employee, you can truly make the customer the centre. https://t.co/83FXTC6g2I #CX

[Aspect Australia @Aspect_AUS]

Organisations embracing #omnichannel #custexp need to ensure their workforce capabilities are ready to support it. https://t.co/709j1ZTf5V

[Aspect Australia @Aspect_AUS]

Is the #chatbot invasion really the beginning of the end of #custserv agents as we know them? https://t.co/RoIXmFVdv1

[Aspect Australia @Aspect_AUS]

#Chatbots can reduce volume for agents, creating more time for the latter to spend more time on complex customer issues. #CX #custserv

[Aspect Australia @Aspect_AUS]

Aberdeen: employees spend 15% of their time searching for information to manage customer conversations https://t.co/1rPTCb81j1 #CX #custserv

[Aspect Australia @Aspect_AUS]

Building a single view of the customer will ensure the customer journey is smooth, enjoyable, & productive. https://t.co/nMNNEYUjne #custexp

[Manish Bajaj @manishbajaj2016]

What defines customer experience for me? Read my recent interview with @thegulftoday about #CX and @AspectSoftware https://t.co/V9XkeZSgL7

[Aspect Australia @Aspect_AUS]

@manishbajaj2016 : Aspect engages consumers, empowers agents, improves quality, and lowers the costs. https://t.co/Alu7OzEiPl #CX #cloud

[Aspect Australia @Aspect_AUS]

Digital employee? @manishbajaj2016 says it’s the best of both worlds! Read his blog: https://t.co/C93CxUMUv4

[Manish Bajaj @manishbajaj2016]

Would love to hear your opinion on my new blog about the rise of the #digital employee in the call center. https://t.co/cEw2a3Eske #CX

[Aspect Australia @Aspect_AUS]

We are launching Unsung Heroes! We want YOU to nominate a woman in #technology as an unsung hero. Now! https://t.co/DC083boZdR #womenintech

[Aspect Australia @Aspect_AUS]

Aspect Verify aims to deal with #security problems caused by consumers who using online systems. Check it out! https://t.co/UFK1ZBHOrN

[Aspect Australia @Aspect_AUS]

Aspect’s powerful speech analytics solution – Aspect Engagement Analytics. Check it out here: https://t.co/Ry5FzWN7Dy #CX #custserv

[Aspect Australia @Aspect_AUS]

The key to a successful bot is not speech recognition, but understanding and interpreting user utterances correctly. #chatbots #bots