Andrew Colk

[Andrew Colk @ATColk]

@British_Airways after waiting 3 days for our bags from LHR T5 following a cancelled outbound flight you have now decided to fly them 3,000 miles to BOS! Baggage report has stated AirTag links since Weds and instructions to return them to our UK address yet you still can’t find!

[Andrew Colk @ATColk]

@British_Airways sent a DM over 14 hours ago and have still not had a response. Can’t contact via phone or your online chat. What are your expected response times for help with cancellation and lost baggage requests?