Aussie Broadband

We're Aussie-based, we offer great internet, and our motto is "no bull". We do our best to answer Tweets but for support try 1300 880 905 or our MyAussie app.

[Aussie Broadband @Aussie_BB]

High-speed upgrades are here!⚡

Not seeing your new speeds? Do a power cycle:
1. Unplug your router at the wall
2. Wait 1 minute
3. Plug in and power on!

[as4764 @asn4764]

Big peering upgrades are now live in Victoria. We've brought up multiple 400G PNIs, featuring 2x400G capacity with @Amazon, @Google, and @Meta across 2 diverse PoPs. Keeping ahead of the traffic curve. #pushdastuff

[Aussie Broadband @Aussie_BB]

@DigitalEugenics Hey there, we get your frustration. We value our customers and the trust you place in us. A big part of that is maintaining our network and Australian-based support, so we’ve reviewed pricing based on rising wholesale and operating costs.

[Aussie Broadband @Aussie_BB]

@TravisKenny @NBN_Australia Hey Travis, we're sorry to hear this. Was the connection up now or was it still out? If it is still out could you please provide with us with an invoice or fault number so we can review your account and reach out to you!

- Roey

[Aussie Broadband @Aussie_BB]

@ross_hopkins Hey Ross, we would like to know if you are still facing issues in 4032. If you still are could you please reach out to our team by calling 1300 880 905 or Live Chat with us on our website, so we can look into this for you!

- Roey

[Aussie Broadband @Aussie_BB]

@Angelgirl997 Hey Emma, really sorry about that and for any inconvenience caused. There was an issue earlier this morning, but MyAussie is now back up and running. Please give it another go and let us know how you go.🙂 -Rewa

[Aussie Broadband @Aussie_BB]

@captain_stavros Hi Walter, thanks for reaching out. We know we aren't the cheapest provider, but we pride ourselves on our amazing award winning 100% Aussie-based staff.

- Roey

[Aussie Broadband @Aussie_BB]

@hottieloftsy Appreciate you!

[Aussie Broadband @Aussie_BB]

@rawheadbren @hottieloftsy @GGBreakingPoint @FaZe_Vegas Let's get him signed up 👀

[Aussie Broadband @Aussie_BB]

@JohnBraz5 Hi John, thanks for reaching out! I would like to ask you a few questions to understand this issue for you:

1. What service type are you?
2. Do the lights change on your internet hardware?
3. How long has this issue been going on for?

Keen to hear back from you!

- Roey

[Aussie Broadband @Aussie_BB]

@sjharris Hi Stew, thanks for reaching out. Please contact our customer service team on 1300 880 905 so we can assist you with this.

- Roey

[Aussie Broadband @Aussie_BB]

@eevblog Hi Dave, we can see that this an unplanned nbn® network outage. Since you have a Gold Support Pack, contact our team and we create a case and talk through what assistance we can provide.

Reach out to our team on 1300 480 905, so we can get this started for you.

- Roey

[Aussie Broadband @Aussie_BB]

@boyennboy @AGLEnergy Hey Benny, keen to have you back on board! When you're ready give us a call on 1300 880 905 or sign up on website: https://t.co/KRI76Rp8HB

Can't wait to hear from you! 😉

- Roey

[Aussie Broadband @Aussie_BB]

@kidkerrigan Hi Nina, thanks for reaching out and reporting the fault! I would love to take a closer look at this for you. If you could please reach out with the fault number or invoice number so we can reach out to you directly.

- Roey

[Aussie Broadband @Aussie_BB]

Easter opening hours alert!⬇️

All changed timings are listed above, with updated Easter hours in place while our team enjoys a short break (hours in Victorian time).

Usual operating hours apply for unmentioned days, check the link here: https://t.co/VmYqSelaQT

[Aussie Broadband @Aussie_BB]

@MsKatastrofic Hi there! We did experience a service outage in 3121 - the outage has now been resolved.

If you're still facing these issues - please restart your router/modems and check your cables!

No luck? Please reply with an invoice number so we can take a look for you!

- Roey :)

[Aussie Broadband @Aussie_BB]

@w00kiee77 Hi Ben, we did experience a service outage yesterday and we believe the issue is now resolved.

If you are still facing connection issues, could you please try restarting your hardware?

No luck? Please reply with an invoice number so we can take a closer look for you.

- Roey :)

[Aussie Broadband @Aussie_BB]

@Baumann_Mac Hey Ron, glad to hear you got the assistance you needed from our team today! Experiences like this make our day - thank you for the kind words!

- Roey

[Aussie Broadband @Aussie_BB]

@alexonline888 Hi Alex, thanks for reaching - we're sorry that wait has been long. We have been experiencing longer wait times than usual, however this is not service and experience we aim to provide. Live Chat with us on our website as an alternative so we can assist!

- Roey

[Aussie Broadband @Aussie_BB]

@VaperNt @tpg Hi there, thanks for this amazing feedback we really do appreciate it! We're so glad to hear our updates have made the difference for you! Thanks for choosing us💚! - Roey

[Aussie Broadband @Aussie_BB]

@fpsfixx Hi Fpsfixx, we're sorry to hear that, that is not the experience we want you to have. I would love to take a look at this for you. If you could please reply back with a recent invoice number so we can review this and get in touch with you!

- Thanks, Roey