AustralianSuper

Australia’s largest #superannuation fund helping over 3 million Australians achieve their best financial position in retirement

[AustralianSuper @AustralianSuper]

Hi there, we understand that posts like this can raise questions, and we’d like to answer them for you.

Remember that everyone’s circumstances and experiences are unique. Our team is here to discuss any questions or concerns you have at https://t.co/NU8fBuIQsY or https://t.co/QbBLu8kXeY

We're here to help.

Thanks, Sam

[AustralianSuper @AustralianSuper]

HI @GutterTwits, we understand how inconvenient it can be when you’re unable to access your account.

At the time you attempted to log in, the Member Portal and Mobile App were temporarily unavailable due to scheduled maintenance.

The maintenance was completed as planned during this maintenance window
Start: Sat, 10 Oct, 5:00am
End: Sat, 10 Oct, 6:30am, and full access has since been restored. Members should now be able to log in as normal.

We’re sorry for any inconvenience this may have caused.

If you have any questions specific to your account, please click https://t.co/NU8fBuIQsY to speak with one of our agents. You can also visit our Contact Us page for other ways to get in touch -
https://t.co/SaSoOlxnpx

Thanks, Jordan

[AustralianSuper @AustralianSuper]

Hi Bill, we have a complaint process in place to help resolve your concerns fairly and efficiently. You can submit a complaint via our online form at - https://t.co/Y84f0Z5DXp

Or, if you prefer, you can also email us with your full name, member number, and summary of your complaint to [email protected] quoting #23407 in the subject line.

We'll make sure it reaches the team best placed to assist.

Thanks,
Stephen

[AustralianSuper @AustralianSuper]

Hi there, just confirming our team sent you a written response to your concerns on 16 September 2026, and our internal process for resolving your dispute is now complete.

We trust that our complaint response has addressed your concerns. If you have any further questions, please contact us using the phone number provided in our complaint response and quote the relevant PIN.

We appreciate you taking the time to share your feedback.

Thanks,
Stephen

[AustralianSuper @AustralianSuper]

Hi there, sorry to hear about the trouble you're having with opening your Choice Income account.

To help, we need to verify your details against your account. You can do this by emailing us directly with your full name, member number, and a brief summary of your issue at [email protected] quoting #23177 in the subject line.

Once we have your details, we’ll pass this over to the right team. Thanks, Sam

[AustralianSuper @AustralianSuper]

Hi @desivictorian, we're sorry to hear about the problems you've had with the app. We aren't aware of any issues or outages effecting member access.

If you’d like us to lodge a complaint on your behalf, please email your full name, member number, and a summary of your issue to [email protected] quoting #23156 in the subject line.

Once we have your details, we’ll pass this on to the relevant team.

Thanks,
Stephen

[AustralianSuper @AustralianSuper]

Hi there, our purpose is to help members achieve their best financial position in retirement. AustralianSuper’s investment in NIIF has been one of the best performing Real Assets for members. India is one of the fastest-growing major global economies with GDP tipped to grow by 6.5% in the 26/27FY (IMF) - putting members at the centre of global opportunities.

If there's anything specific we can help with, click https://t.co/NU8fBuIQsY to chat with one of our team members. You can also find all the ways to get in touch with us at - https://t.co/w9kQ4VySx2

Alternatively, if you're unhappy with our products or services, we have a complaint process in place to help resolve your concerns fairly and efficiently. You can submit a complaint at - https://t.co/Y84f0Z5DXp

Thanks,
Sam

[AustralianSuper @AustralianSuper]

Want to know what’s ahead for Australia’s share market? Join our Australian Equities team of experts for a 30‑minute webinar on how we find quality companies, invest for members’ futures, and where we see opportunities in 2026.

Register now - https://t.co/yMuBYEMgXs

Read the PDS & TMD at https://t.co/jsRt7a1LPS

[AustralianSuper @AustralianSuper]

@dinksella Hi @dinksella, we understand our team has been in touch to assist. If you need any further support, we're always here to help.

Thanks,
Stephen

[AustralianSuper @AustralianSuper]

@dinksella Hi @dinksella, just confirming that we have received your email and identified your account. I have escalated this with our team who will be in touch.

Thanks,
Stephen

[AustralianSuper @AustralianSuper]

Hi @AEBayley, AI is one part of a broader range of investments held across our diversified portfolio.

We manage investment risk through diversification across sectors, companies, asset classes and geographies.

You can find more detailed information about our investment options and where we invest here: https://t.co/q5gr85epgx

Thanks,
Stephen

[AustralianSuper @AustralianSuper]

@richievallejo9 Hi @richievallejo9, thanks for your feedback, sorry to hear your experience has been disappointing.

We have a complaint process in place to help resolve your concerns fairly and efficiently. You can submit a complaint at - https://t.co/ijZO1viUVW

Thanks,
Stephen

[AustralianSuper @AustralianSuper]

Hi there, we understand a member of our team spoke with you yesterday regarding your concerns. Your complaint is currently being reviewed, and the team will be in touch again once there is an update. In the meantime, if you have any questions, please feel free to contact the team on 1300 300 273. Thanks, Sam.

[AustralianSuper @AustralianSuper]

Hi @GreenFraudcom, we invest to generate strong, long-term returns with the goal of helping more than 3.6 million members achieve their best financial position in retirement. Every investment decision we make is considered through that lens. We take our responsibility to act in members' best financial interests very seriously.

As a member, your super is working hard for your retirement while also helping support the growth of our economy. We have more than $180 billion invested domestically, including more than $20 billion invested in Australian fixed income assets. That includes fixed income investments in Australian companies, like Visy. This is one of the ways we support Australian businesses and jobs, while seeking to generate strong risk-adjusted returns for members. We do not provide personal loans to individuals.

You can find more detailed information about our investments here - https://t.co/q5gr85epgx

Thanks,
Sam

[AustralianSuper @AustralianSuper]

Hi Chris, we invest to generate strong, long-term returns with the goal of helping more than 3.6 million members achieve their best financial position in retirement. Every investment decision we make is considered through that lens. We take our responsibility to act in members' best financial interests very seriously.

As a member, your super is working hard for your retirement while also helping support the growth of our economy. We have more than $180 billion invested domestically, including more than $20 billion invested in Australian fixed income assets. That includes fixed income investments in Australian companies, like Visy. This is one of the ways we support Australian businesses and jobs, while seeking to generate strong risk-adjusted returns for members. We do not provide personal loans to individuals.

You can find more detailed information about our investments here - https://t.co/q5gr85epgx

Thanks,
Sam

[AustralianSuper @AustralianSuper]

Hi @mlmiai, thanks for reaching out. We invest to generate strong, long-term returns with the goal of helping more than 3.6 million members achieve their best financial position in retirement. Every investment decision we make is considered through that lens. We take our responsibility to act in members' best financial interests very seriously.

As a member, your super is working hard for your retirement while also helping support the growth of our economy. We have more than $180 billion invested domestically, including more than $20 billion invested in Australian fixed income assets. That includes fixed income investments in Australian companies, like Visy. This is one of the ways we support Australian businesses and jobs, while seeking to generate strong risk-adjusted returns for members. We do not provide personal loans to individuals.

You can find more detailed information about our investments here - https://t.co/q5gr85epgx

If you're unhappy with our products or services, we have a complaint process in place to help resolve your concerns fairly and efficiently. You can submit a complaint at - https://t.co/Y84f0Z5DXp.

Thanks,
Sam

[AustralianSuper @AustralianSuper]

Hi Will, thanks for your question. We invest to generate strong, long-term returns with the goal of helping more than 3.6 million members achieve their best financial position in retirement. Every investment decision we make is considered through that lens. We take our responsibility to act in members' best financial interests very seriously.

As a member, your super is working hard for your retirement while also helping support the growth of our economy. We have more than $180 billion invested domestically, including more than $20 billion invested in Australian fixed income assets. That includes fixed income investments in Australian companies, like Visy. This is one of the ways we support Australian businesses and jobs, while seeking to generate strong risk-adjusted returns for members. We do not provide personal loans to individuals.

You can find more detailed information about our investments here - https://t.co/q5gr85epgx

Thanks,
Sam

[AustralianSuper @AustralianSuper]

Hi @marksy12 sorry to hear about the trouble you're having with transfer times to your Choice Income account.

To assist you securely, we need to verify your details against your account.

Please email your full name, member number, and a summary of your concerns to [email protected] quoting #22920 in the subject line.

Once we receive your details, we’ll ensure the right team follows up.

You also have the option to submit a complaint online at https://t.co/Y84f0Z5DXp if that’s more convenient.

Thanks, Jordan

[AustralianSuper @AustralianSuper]

Hi Punarjit,
I noticed that you've left multiple comments. To keep everything in one place and ensure we don't miss any of your concerns, I'll respond to you here.
A member of our team will be in contact with you today to provide a further update.
Thank you for your patience. Riley