cancelled by the driver, and the exp was disappointing. The ride was scheduled almost 1 hour in advance, yet the driver arrived 15 minutes late. When I pointed out that a pre-booked ride should be on time, he cancelled the trip instead of addressing the delay. @VinFastofficial
@VinFastofficial This is genuine feedback from a customer. I hope you take this complaint seriously, investigate the matter, and take appropriate action regarding this unprofessional behavior. Such experiences undermine customer trust and are not what one would expect from a premium service.
@SwiggyCares Unbelievable that a company valued at billions cannot override a basic system script for a parent in need. I am ordering the Stage 2 formula from @ZeptoNow right now and expecting far better operational empathy and service.
@SwiggyCares Since @Swiggy and @SwiggyCares are completely incapable of resolving a simple emergency for an essential infant supply, I am moving my future order elsewhere.
@SwiggyCares@majetys@phani_kishan@jagograhakjago@consaff Unbelievable that a company valued at billions cannot override a basic system script for a parent in need. I am ordering the Stage 2 formula from @ZeptoNow right now and expecting far better operational empathy and service.
@SwiggyCares@majetys@phani_kishan@jagograhakjago@consaff@ZeptoNow This is a perfect textbook example of how rigid corporate scripts destroy brand loyalty. If a brand cannot solve a real, time-sensitive problem for an infant's essential supply, the consumer switches permanently.