Reutopher String

Likes SAFC, Durham CCC and pint. Not necessarily in that order.

[Reutopher String @Avecian]

@KLM Just how bad does your service need to be before your staff offer an apology? Been delayed and had a flight cancelled. Incurred a lot of expense I can't in goodwill pass on to my client. You know what's happened. Every. Single. Time. Never again.

[Reutopher String @Avecian]

@LewisBowden_ I'm getting the word...

[Reutopher String @Avecian]

@piersmorgan Learn how to understand graphs, scan the IC report 9 and then your masters in common sense will kick in. Thank me later.

[Reutopher String @Avecian]

@TPExpressTrains The fact you have given up on PR and leave it to ground staff to try and brush away your failings is shameful. The government fucking things up is one thing. Forcing front line staff to defend your reputation is monstrous.

[Reutopher String @Avecian]

@TPExpressTrains Your customer service is shameful.

[Reutopher String @Avecian]

@TPExpressTrains Why do I ever turn up to a station and expect the train I booked with you to be running? What's your excuse this time?

[Reutopher String @Avecian]

@fleetstreetfox It's a Washington accent. Nowt wrong with it. Get a drink down @MrGeorgeClarke he'd sound exactly the same.

[Reutopher String @Avecian]

@KLM still working on finding my suitcase I presume? Yes I have a PIR. It was Monday when you lost it. Keep working on it.

[Reutopher String @Avecian]

@KLM_UK Just in case you actually give a flying, I got home ok. You can stop worrying. I've got a PIR but no apology for the waste of my time and money today.

[Reutopher String @Avecian]

@KLM Yes, I was originally booked on that flight. Here I am 69 years later still stuck in Schipol. With any luck you might have found my suitcase when I get back.

[Reutopher String @Avecian]

@KLM Fokkers to the left of me. Fokkers to the right. That's KLM customer service for you.

[Reutopher String @Avecian]

@KLM At least you left me stranded in Schipol where there are over priced cafes and restaurants. Poor Ruben has been properly left in the lurch. If that's how you treat your employees I consider myself lucky.

[Reutopher String @Avecian]

@KLM In fairness you have my email address and phone number so I can do without a DM. I can do without 9 hours in Schipol without you even attempting to get me on the earlier fight. Just do your job. I’m past the point where I expect you to treat me as a human being with a family.

[Reutopher String @Avecian]

@KLM Yeah, it was Monday when I handed it over. I’ve spent the week working in a remote part of India. It was close to where The Beatles stayed. In the words of John Lennon sang ‘Imagine no possessions. It’s easy if you fly KLM.’

[Reutopher String @Avecian]

@KLM_UK Yeah. You replied directly 2 seconds before you sent this message. Your customer service is consistent. I’ll give you that.

[Reutopher String @Avecian]

@KLM_UK @jetairways I’ve had 3 days in India with only hand luggage because you lost my suitcase. Now strandard in Schipol for 8 hours because of a missed connection. Extremely disappointing to say the least. Lots of time and money wasted for the lack of basic customer service.

[Reutopher String @Avecian]

@KLM_UK I’m just glad I’m travelling with @British_Airways next week. KLM should be the most convenient airline for me where I live now. I will avoid in future. Terrible experience all round.