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Research and Advisory Services. Home to The CIO In The Know podcast.

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tcrawford: VC investing has already topped 2021's peak by 44%.

#CIO #VC #startups

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tcrawford: .@sap CX President and CPO Balaji Balasubramanian takes the stage to walk through Autonomous CX and why it is so critical today.

#cio #cmo #cx #connect26

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tcrawford: Let’s go! @sap CX CMO Jessica Keehn takes the stage to talk about the differences between what customers want versus what buyers want.

So much to unpack here.

#cio #cmo #cx #connect26

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tcrawford: Let’s go. @sap Exec AMA.

#cio #connect26

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tcrawford: Huge messages from @JanGilg:

"CX underpins everything". That is huge coming from @SAP.

Jan also bringing up SAP's 50 years of experience. This is a huge moat for SAP and a significant value proposition for customers.

#CIO #CMO #CX #Connect26

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tcrawford: "...we can move to more continuous business planning."

This is a huge shift for companies like @Nestle and many others. The integration across the pillars and leveraging AI.

#CIO #Connect26

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tcrawford: It's official: @SAP acquires TechWolf to create a more holistic view of employees, roles and skills. SAP HCM CPO Rebecca Carr walks through what it means for customers. Looking forward to digging into the acquisition today/ tomorrow.

#CIO #CHRO #HCM #TechWolf #Conne…

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tcrawford: .@SAP using the Jerseys from Jersey demo to demonstrate how ERP, Spend, and AI come together. AI provides insights and options to address challenges. @JanGilg takes the stage to walk through the process.

#CIO #Connect26

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tcrawford: On the ground for @SAP Connect in Vegas. Two days of conversations teed up covering CX, EX, HCM, ERP and business operations. Lots of ground to cover!

#CIO #Connect26

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tcrawford: Super classy move by @IBM for the IBM Analyst Council meetings. Each firm had its own office for meetings and signage for each firm.

#CIO #IBMAnalystCouncil @AVOAcom

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tcrawford: Always a treat to get time with @IBM CEO @ArvindKrishna and hear his perspective on a wide range of topics. Arvind is a class act and master at the AMA.

#CIO #CEO #IBMAnalystCouncil

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tcrawford: On the ground for @SAP Connect in Vegas. For those that follow #CX, Happy CX Day! More to come from Connect on CX, #EX, #ERP and #HCM.
https://t.co/iKk0GvJQlw

#CIO #Connect26

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tcrawford: On the ground for @SAP Connect in Vegas. For those that follow #CX, Happy CX Day! More to come from Connect on CX, #EX, #ERP and #HCM.
https://t.co/iKk0GvJQlw

#CIO

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tcrawford: Well... this will create a wrinkle for HCM vendors that are leveraging AI along with other WFM tools that leverage AI for coaching and insights to disclipline.

California Gov. Gavin Newsom bans AI 'robo bosses' in landmark state law, reversing his earlier veto …

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tcrawford: Interesting that @X does not want to load when using a VPN...but turn it off and it loads right away.

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tcrawford: Always great to get time with @laurasmackey. This time in Seattle for @Five9’s Analyst Summit.

#CMO #CX #Five9AnalystSummit #CXNation

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tcrawford: Wow! @Five9 is rocking it here in Seattle. Literally! How can we tell? Well we just had an earthquake. 4.2

https://t.co/l6ngt3eB7A

#CIO #CX #Five9AnalystSummit #CXNation #earthquake

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tcrawford: Next up... customer panel w/ @Truconnect, @AdviaCU and homecare homebase.

What draws them to @Five9 and continues to inspire them about Five9? Their partnership and showing up.

#CIO #CMO #CX #CCaaS #Five9AnalystSummit #CXNation

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tcrawford: Five9's CMO Jay Lee introduces @Five9's focus: Smarter CX with every interaction.

Will have more thoughts on Five9, new directions, the market and what customers are looking for soon.

#CIO #CMO #CX #Five9 #Five9AnalystSummit #CXNation

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tcrawford: Let's go! Locked in for conversations on #CX. In Seattle for @Five9's Analyst Summit. @laurasmackey kicking things off...

#Five9AnalystSummit #CXNation #Five9