Avijit Chakrovorty

An idealist in a temporary way | Hopeful romantic | Queer - He/Him | Travel Enthusiast | Photo hobbyist | Runner | Marketer | Development Sector Professional

[Avijit Chakrovorty @AwaaraAvi]

Absolute ghosting by @Kalyansilkss! Tried reaching out via emails, calls, and WhatsApp regarding a return request, but completely zero response. Never expected this kind of pathetic customer service from such an established brand. Is this how you treat your customers? Fix this!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp Either you deliver these two products by 8 pm IST today or you are processing my refund. I don’t want to wait for another timeframe you might propose. I am sorry, I have lost faith in your team and system. It’s a shame that @amazonIN @AmazonHelp has stooped down to this level!

[Avijit Chakrovorty @AwaaraAvi]

And only upon calling the customer care of @AmazonHelp @amazonIN, I’ve been told the date mentioned while placing order is a min delivery date, there is apparently a maximum delivery date which can be anything between 3-7 days! (2/3)

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp Jerusha - I don’t have the energy left to follow up for something this simple which should have been @AmazonHelp look out to deliver and not my lookout to constantly follow up! Your team has failed to provide a solution. Please cancel these orders and process my refund asap!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp Hi Jerusha, I am loosing patience here. It’s going to be 24 hrs, the status of the product delivery has not changed yet, tell me - if you were me and you had to be behind @AmazonHelp for so many days, how would you feel? Do one thing - please cancel these orders, I don’t want it

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp I will see Jerusha - if or not I get a proactive update (call/email/text or telepathy!) from your team by 7 pm IST tomorrow because that’s the threshold for the 24hrs mark! If I don’t, I will be the worst customer ever to the next executive!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp No Jerusha - you are not striving to improve anything! I have only experience @amazonIN services going worse in the past 6-9 months! You all are striving to be better at nothing at all!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp And Devasena - I suggest you read all the chats before you copy paste same mundane response to me! I have zero interest in wasting my time calling and chatting with all of you for the past 4 freaking days! Please do better!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp And stop copy pasting same response all of you! We expect little better from each of you! Or you need better L&D sessions at work how to handle customer support! You have zero control over your delivery partners and that’s sad! I need my products tomorrow or else refund! Simple!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp Are you for real? Didn’t you read any of the chats above? I have been waiting for 6 days! My delivery address is a prime location! If the product is not available - don’t list it! I don’t care about the seller and ‘so on’ that supposed to me @amazonIN lookout! Rubbish!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp I would prefer ordering sub standard stuff from other places or go to a physical store to purchase a product than purchasing it from @amazonIN. If my product doesn’t reach me by tomorrow EOD, I want my refund immd. I am done with you all! @AmazonHelp such a shame!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp ‘As soon as possible’ is not good anymore but will wait for this last 24 hrs! I don’t trust you guys anymore! @AmazonHelp

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp Not few issues Jerusha! For the last 6-8 months, almost all issues take indefinite times for your team to resolve! It’s unbelievable how pathetic Amazon services have become! And the amount of false promises you all make to your customers! If not tomorrow - I want my refund!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp @AmazonHelp why am I not surprised! This is the second time the status from ‘delivering today/out for delivery’ changed to ‘on the way, but running late’…you all have the most shittiest delivery service in India currently, with zero control over your delivery partners! Shame!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp Been told to wait 24 more hours @AmazonHelp. Let this be on record - if within these 24 hrs I don’t get my products then the next customer care executive to pick up my call or chat wouldn’t have a pleasant day anymore! You have tested my patience beyond measures!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp @amazonIN Your delivery logistics & support in India have hit rock bottom. I don't care what operational stunt you have to pull: I want my two orders delivered TODAY. If this isn't resolved immediately, I am taking all tracking proofs & filing a formal complaint. Fix this now @AmazonHelp

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp What exactly are we paying a Prime membership fee for, @AmazonIN @AmazonHelp? Two products promised for 1-day delivery on August 13th have been caught in an endless loop of false promises. Marked "out for delivery" on the 13th, pushed to the 15th, and then to an indefinite date!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp @amazonIN Today, the tracking said "Delivering today." It’s well past 6 PM, still not out for delivery, and customer care casually tells me it will "probably come tomorrow." Is this the standard of service you provide to paying Prime members? Even @Meesho_Official delivers on time!

[Avijit Chakrovorty @AwaaraAvi]

@AmazonHelp The order showed out for delivery and then suddenly the status changed to ‘delayed’ and the next delivery is after 48hrs! How do you justify this? How can ‘out for delivery’ become ‘delivery delayed’?

[Avijit Chakrovorty @AwaaraAvi]

With every passing day @amazonIN @AmazonHelp’s delivery service is becoming worse! Even being prime member and being promised one day delivery, the products don’t reach you for 3-4 days! (1/3)