Axminster Tools Help

Offering help and advice 8am-5.30pm Monday to Friday, and 9am-1.30pm on Saturdays.

@AxminsterTools 👈 For all things Axminster!

[Axminster Tools Help @AxminsterHelp]

@PalmansP Hi, I've contacted you via email. Please check your inbox. Thanks

[Axminster Tools Help @AxminsterHelp]

@PalmansP please if possible contact [email protected] to discuss this further. The tracking information we have for the parcel shows that it has been collected from a pick up shop. Hopefully we can resolve this matter soon for you

[Axminster Tools Help @AxminsterHelp]

@artondsquare Hi, please email [email protected] with your order number, we will then be able to advise you of the tracking reference. Kind regards Tracey

[Axminster Tools Help @AxminsterHelp]

@wastedappleco Good morning, please accept my apologies for the delay, your query has been passed to a member of our technical team who will be in contact this morning. Tracey

[Axminster Tools Help @AxminsterHelp]

@JohnD94277863 @lin_naz I am sorry to hear that Song's Woodworking Machinery Co LTD are not contactable. Please see their website below which will hopefully be more useful. https://t.co/0qHv3ugWgA

[Axminster Tools Help @AxminsterHelp]

@Scottaylor0912 Hi Scott, I can see your original enquiry is with our specialist sales team. If you would like a faster reply would it be possible to call us on 03332 406 406? Many thanks Tracey

[Axminster Tools Help @AxminsterHelp]

@catseyes0000000 The store have advised that that they will be notifying you shortly.

Thanks
Claire

[Axminster Tools Help @AxminsterHelp]

@mattclarkie please accept our apologies for the system error. If you call in to place your order on 03332 406406, or alternatively e-mail your order into us, we can apply the discount manually. Kind regards, Keri

[Axminster Tools Help @AxminsterHelp]

@mattclarkie Hi Matthew, this code should still be valid. If you are still having difficulty please call us on 03332 406 406 and we can take the order over the phone for you :-)

[Axminster Tools Help @AxminsterHelp]

@chloharr We will not be distributing a catalogue for 2021-2022; this will enable us to offer competitive prices and keep our product range constantly up to date. Kind regards Tracey Customer Service

[Axminster Tools Help @AxminsterHelp]

@chloharr excuse me. [email protected]

[Axminster Tools Help @AxminsterHelp]

@pigpen181 Thank you for your reply. Please can you dm us with your order details and we can look into this further for you. Kind regards Keri

[Axminster Tools Help @AxminsterHelp]

@DIYJase
Please take a look at The Knowledge on our website for up to date insights and our Woodworking Wisdom Schedule on YouTube.

Kind regards,
Claire
Customer service

[Axminster Tools Help @AxminsterHelp]

@DIYJase
Courses have been a staple of the Axminster offering for the last 20 years or more and therefore they'll be continually kept under review, at this stage though we have no plans to reinstate them.

[Axminster Tools Help @AxminsterHelp]

@DIYJase

Thank you for your enquiry regarding our Skill Centre courses. All of our courses were cancelled due to the COVID 19 pandemic and regretfully we have no plans to reinstate them in the foreseeable future.

[Axminster Tools Help @AxminsterHelp]

@robwatsham That's great! thanks for letting us know! Kind regards Tracey Customer Service

[Axminster Tools Help @AxminsterHelp]

@chloharr This could be because this is on backorder as we do not have any stock, please can you ask your grandfather to contact us directly and we will be happy to help look into this for him 03332 406 406.
Kind regards,
Claire
Customer service.