Support Claim Response

Dedicated Customer Service Representative backed with more than 5 years experience in Customer Relations.

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[warren e. ran @detroitraff]

Bro the @axs app and website are both trash. My app hasn’t worked in weeks, can’t get the website to actually work so I can buy tickets. Useless.

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[yeah yeah yeah @yallshuttfup]

.@axs who the fuck gets to buy tickets if you think real people are robots?

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[444 ꕤ IS SEEING ARI @remfreak]

question, will GA standing for ariana be the same standing as the VIP’s ? can someone confirm this? because in the past they were separated. @axs @O2

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[safety net supremacy @piscespoetry111]

@axs why when trying to check out resale ariana tickets does apple pay not let you buy leading to it timing out ?? multiple people have had this issue.

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[simone is seeing ariana @daydreaimin]

i know that both transfer and resale have been disabled for vip tickets for the first two dates BUT yesterday i happened to find an ari’s ultimate vip lounge for the 16th on axs so IS THERE STILL HOPE FOR ME TO FIND A SILVER VIP FOR THE 15TH? @AXS_UK

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[sarah 💋 | fan account @ariimissu]

@axs why can international credit cards not be used to buy resale tickets?
like ariana is only performing in london…

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[K @xxk4yl2xx]

Some ppl are very selfish, @axs @ticketmaster need to stop ppl from buying tickets to every single showing of big named artists,its a joke. How is 1 person being allowed to purchase tickets for all 10 of the london shows of #arianageande Give other fans a chance for goodness sake

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[🏳️‍🌈 nøva •_• ⊬ 🌌 ⏭️ ALL POINTS EAST @blurryjoong]

@axs STOP SAYING UPGRADE AVAILABLE IF WHEN I CLICK ON VIEW UPGRADES YOU SAY THERES NONE AVAILABLE PICK A SIDE

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Team Ariana Grande London & UK ꕤ @AGrandeLDN]

the fact that i’m only even seeing ariana this tour bc of @emmasprobs 🥹

@AXS_UK @TicketmasterUK let so many real fans down, letting bots buy all the tickets and blocking actual fans

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Craig 🌑🌕 @WheldonLaner]

@axs please let me buy tickets, I am human, ridiculous site

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[M Mountain Hop @mistigdogg]

What is this @axs shit they make us use now that restricts ordinary residents from purchasing to like Willie Nelson, and @acllive used to have general tickets for things like Alice In Chains.

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Evinsky @MikeWazowwski]

@axs is the most garbage ticket platform ever. I’ve followed all steps and you think I’m a bot even though I’ve cleared everything, no vpn, and I’m using your app. Can’t even look at tickets with this garbage company.

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[cerise𖤐 @ceriselockley13]

@axs I hate u. Literally HAD it and then got kicked bc I was a bot.

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Danielle💙 @DanielleCopela4]

@axs I am still getting fobbed off from your customer service department about missing merchandise from the Ricky Hatton event at Manchester AO arena. I have been directed to a company for the merch that don’t respond. It’s not up to me to chase this up, I paid money to AXS!

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Joseph Kubon (He/Him) ☮️❤️🌈🎶 @sforceROCKER]

@StubHub why can’t I have these? You pulled the tix I bought. You let the seller screw me. You are selling these and *NOT* honoring the fan protect guarantee. I hope @BrandonFlowers @thestateroom see what you’re doing!!! #thrasher @thekillers #victims @axs

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Co Co @CoCo_pack]

@axs help!! Your app and website isn’t working. Thinks I’m a bot. Trying to buy Brandon Flowers at the State Room in Utah!

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[g is seeing ari 💞 @honeymoon4v3nue]

@TeamAriana i can’t use my 2 VIP packages for 15 and 16 and @AXS_UK has closed transfers :( Please help us

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[kaylee @kay133mf]

thanks for nothing at AXS for making me sign in to ur stupid account just to get tickets u couldn’t wait till AFTER i could get them @axs so disappointed especially being the 1st in line and getting in the timer

[Support Claim Response @axsSupportFix]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Benjamin Richard @Benrich76]

@axs fuck your website. I’ve used three different devices and three different browsers to try and get access to buy tickets and I get blocked on every one. Piece of shit.