Claim Department Desk

Assisting with Refunds, Flight Cancellations, bookings and Compensation, helping passengers with timely support

[Claim Department Desk @BA_HelpTech]

@Harrybo82175527 Hello! ,Thank you for bringing this to our attention, My name is Deborah I'll be happy to assist Please follow us back so we can send you a direct message and assist you promptly.^ Deborah.

[Harry bo @Harrybo82175527]

@RussHilliard @British_Airways @HeathrowAirport They were loading hundreds of cases into the backs of Lorry’s on Sunday.

[Claim Department Desk @BA_HelpTech]

Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[RP @McaBeing]

When they tried to track the baggage there was no proper customer support or an option to connect with live agent or airline staff, it just showed the baggage was at hyd airport and It was collected in their website. The service untraceable and it’s frustrating @British_Airways

[Claim Department Desk @BA_HelpTech]

@McaBeing Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Claim Department Desk @BA_HelpTech]

@McaBeing Hello! ,Thank you for bringing this to our attention, My name is Deborah I'll be happy to assist Please follow us back so we can send you a direct message and assist you promptly.^ Deborah.

[RP @McaBeing]

When they tried to track the baggage there was no proper customer support or an option to connect with live agent or airline staff, it just showed the baggage was at hyd airport and It was collected in their website. The service untraceable and it’s frustrating @British_Airways

[Claim Department Desk @BA_HelpTech]

Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Sarah @SarahKhldi]

A quick timeline of a trip with @British_Airways

April 25th: land in Barcelona. No bags. Cool, I’ll just file a report and they’ll deliver them with 3 days right?

April 26: nothing

April 27: we found them, we’re routing them to your temporary address. +

[Claim Department Desk @BA_HelpTech]

@SarahKhldi Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Claim Department Desk @BA_HelpTech]

@SarahKhldi Hello! ,Thank you for bringing this to our attention, My name is Deborah I'll be happy to assist Please follow us back so we can send you a direct message and assist you promptly.^ Deborah.

[Sarah @SarahKhldi]

A quick timeline of a trip with @British_Airways

April 25th: land in Barcelona. No bags. Cool, I’ll just file a report and they’ll deliver them with 3 days right?

April 26: nothing

April 27: we found them, we’re routing them to your temporary address. +

[Claim Department Desk @BA_HelpTech]

Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Prof Joe McDonald, NHS Digital Reform Specialist @CompareSoftware]

@British_Airways it's now safe to put my regulation sized cabin bag containing 3 laptops in the hold according to your staff. Is that correct? Same flight telling me power banks must not be placed in the overheads locker. What is going on? Please supply me with the policy.

[Claim Department Desk @BA_HelpTech]

@CompareSoftware Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Claim Department Desk @BA_HelpTech]

@CompareSoftware Hello! ,Thank you for bringing this to our attention, My name is Deborah I'll be happy to assist Please follow us back so we can send you a direct message and assist you promptly.^ Deborah.

[Prof Joe McDonald, NHS Digital Reform Specialist @CompareSoftware]

@British_Airways it's now safe to put my regulation sized cabin bag containing 3 laptops in the hold according to your staff. Is that correct? Same flight telling me power banks must not be placed in the overheads locker. What is going on? Please supply me with the policy.

[Claim Department Desk @BA_HelpTech]

@NapierHolland Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Claim Department Desk @BA_HelpTech]

@NapierHolland Hello! ,Thank you for bringing this to our attention, My name is Deborah I'll be happy to assist Please follow us back so we can send you a direct message and assist you promptly.^ Deborah.

[Claim Department Desk @BA_HelpTech]

Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Dominic Gracee @DomGrace_]

@British_Airways Any update on the cases you've lost? Customer service is a joke

[Claim Department Desk @BA_HelpTech]

@DomGrace_ Hi we do apologize for the inconvenience kindly follow back for feedback on DM please, Thank you

[Claim Department Desk @BA_HelpTech]

@DomGrace_ Hello! ,Thank you for bringing this to our attention, My name is Deborah I'll be happy to assist Please follow us back so we can send you a direct message and assist you promptly.^ Deborah.

[Dominic Gracee @DomGrace_]

@British_Airways Any update on the cases you've lost? Customer service is a joke