@puseya I’m sorry to hear that your experience at one of our pubs hasn’t been as we’d expect, Andy. Please could you send details to [email protected] so it can be looked into?
@eaglealehouse@eaglealehouse@cliff_OG1048 Hall & Woodhouse have been accidentally represented in this tweet as the landlord of the Eagle Ale House. We are not their landlord, however, we stand behind publicans and are supporting our tenants by cancelling rent for an 8 week period… 1/2
@lil_looloo Hi Lucy. I'm sorry to hear of your difficulty in getting hold of someone to discuss your booking. I have made the pub in question aware. We appreciate all feedback to help us improve and this can be sent to [email protected]
@AnnieHa11 We’re very sorry to hear of your disappointment. Thank you for bringing this to our attention. We understand the General Manager has made contact with you and we trust they are making every effort to find a solution. 1/2
@verney_212 Thank you for your feedback, Vernon. Are you able to send it on to [email protected] with the name of the pub you visited so it can be looked in to?
@lizjenkins00 Thank you for your feedback, Liz. I'm glad that the team were able to rectify the problem and looked after you. If you'd like to leave further feedback you may send it to [email protected] . KB
@KevlarRobertson I'm sorry that your experience wasn't as we would expect. We're always looking to improve, would you be able to email the details, including the pub name, to [email protected] ?
@AkdAlison Thank you for bringing this to our attention, Alison. This has been passed on to our complaints team who have sent an email to the person who initially contacted us. - KB
@fat_jogger Sorry to hear that your experience wasn't as we would expect. I am pleased, however, that one of our managers was able to make things right in the end. I'll DM you an email to contact if you'd like to pass on any feedback we can use to make improvements in the future. KB
@helen_kablean I'm sorry to hear your experience hasn't been to our usual standard. I've sent you a DM so I can find out a bit more about what has happened.
It has been the perfect weather this week to take some new drone footage showing the progress in Canalside.
New roads, @deaneryacademy secondary school, @BadgerPubs pub/restaurant, new square/footbridge and restoration of the canal all progressing well!