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AI chatbot conversation ki poori recording mere paas hai. Isme saaf dikh raha hai ki baar-baar real human support se connect karne ki request ke bawajood chatbot sirf wahi scripted replies repeat karta raha.
Agar zarurat padne par bhi customer ko human support na mile, to ye customer service nahi, sirf automated deflection hai.
@reliancejio@JioCare@_MukeshAmbani #Jio #CustomerSupport #CustomerExperience
Kitni der tak customer ko chatbot ke loop mein ghumaya jayega? Jab issue AI solve nahi kar pa raha, tab bhi kisi human agent tak connect na hona customer ke time ki barbaadi hai.
Bas ek simple request haiтАФreal support se baat karne ka option dijiye.
@reliancejio@JioCare@_MukeshAmbani #Jio #CustomerSupport #CustomerExperience