@HathwayBrdband Hi team, I am trying to reach you guys but no one is turning up, I am facing frequent disconnection for past two weeks but your technician saying that all over Chennai facing same issue due to cable cut, are you proving free service to me on these days ?
Dear Apple Support Team,
I am writing to express my disappointment regarding a recent experience with my Apple product and the warranty coverage that was not clearly communicated at the time of purchase.
*Still under limited warranty*
I purchased an Apple product last year from your store located at Jordan Creek Mall, Iowa, USA. During the purchase, I specifically informed the staff about my medical condition that causes excessive sweating and inquired about how this might affect the product. I was assured that any issues—including potential water damage—would be covered under the standard one-year warranty.
However, I am now facing an issue with my AirPods showing water droplet damage. When I approached customer support in Chennai, Tamil Nadu (India), I was informed that the product cannot be replaced because I failed to register for a separate Servify warranty policy. At no point during my purchase was I informed about the need for any additional policy for such coverage.
If I was told about this additional requirement at the time, I would have certainly opted for it. After all, when a customer is already investing over $8000, paying an additional $300–$400 for extended protection is not the concern—it’s the lack of transparency and communication that’s truly disappointing.
I request Apple to look into this matter seriously and provide a fair resolution. As a loyal customer, I expect the company to stand by the commitments made during the sale and not leave customers helpless due to gaps in information or communication.
Looking forward to your response and a satisfactory resolution.
#apple @Apple@AppleSupport@AppStore@ApplePodcasts@SamsungIndia
@AppleSupport please do reply or contact me +91 9940623464, you have to educated to the customer about the policies. I informed to the shopkeeper that I am new user to apple he sell the high priced product then why not mentioned about the warranty ?
priority on my case and check with local delivery person what they are doing with product Stop playing with customer money it’s all prepaid product below one also not received not mentioned as delivered please have a look at this@amazonIN @AmazonHelp@flipkartsupport@ajassy
it’s 3rd time I am facing this issue particularly my orders are no delivered but it’s showing delivered I was searching all my surrounding near tothe door but there is no trace of delivered product thr is no option to mention anywhere @AmazonHelp@amazonIN@amazon#AmazonIndia