Fred Kelly - Customer Experience Transformation

Founder @OpfinRevenue I'm a former bank CEO working with small banks & CUs to support them in their digital transformation journey

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@MorettiAvery @brasil_cricket England trousers (from husband?)

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@MorettiAvery @ShaniaTwain Pitch slopes like Lords!

[Fred Kelly - Customer Experience Transformation @BankOptimize]

"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.

The second is that automation applied to an inefficient operation will magnify the inefficiency."

Bill Gates

https://t.co/rUCKWDwzF3

[Fred Kelly - Customer Experience Transformation @BankOptimize]

If #creditunions didn't exist, would someone invent them?

Are they a future relic like the internal combustion engine, or are credit unions an indispensable cog in the financial ecosystem?

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@IanDuddyUK The Smiths !

[Fred Kelly - Customer Experience Transformation @BankOptimize]

You are probably familiar with Maslow’s hierarchy of needs, the idea that our needs are not all equal.

We need to have our more basic needs broadly met before we can move onto the next level in the hierarchy of needs...

https://t.co/5KOKOHM0Ui
#creditunions

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@ferlelo What are your top 3?

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@MUOZZAVALA @Cooperativa Fue heavy en mi casa.

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@IanDuddyUK Raining cats and dogs up here in Farellones

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@IanDuddyUK @GoldretrieverUS @PipTheDog5 @Crufts @fundappasuy @laetitialae @WKCDOGS @morton_wendy @dog_rates @TheKennelClubUK Going to miss you Ian on this channel. You kept us expats company. Safe return.

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@IanDuddyUK I'm in Camino Farellones and it came from nowhere. Sharp and sudden. Adrenaline up.

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@alegriagonzaa Estoy en Farrellones también. Fue corto pero fuerte

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@earthquakevt Felt that in Santiago

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@MorettiAvery What a victory! Incredible from India. Australia will be wondering how they lost.

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@brasil_cricket The 1981 underarm ball

[Fred Kelly - Customer Experience Transformation @BankOptimize]

Innovation is critical for #creditunions. You can start today...
https://t.co/FBcbMhVeDq

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@Ismael_Almazan @ferlelo Audiobooks!

[Fred Kelly - Customer Experience Transformation @BankOptimize]

@ferlelo Have you read Chaos Monkeys?

[Fred Kelly - Customer Experience Transformation @BankOptimize]

Bit of a drubbing today but #CrystalPalace fans in #chile staying strong

[Fred Kelly - Customer Experience Transformation @BankOptimize]

The issue here was that commission was taken out of the back end and thus calling it commission-free was deemed misleading.

Trades were routed to market makers that provided attractive commissions rather than the best execution price.

#compliance

https://t.co/lORUdSmf43