Pallavi Barman

Foodie, Cross Fitter, Shopaholic, Experimental cook, seeking traveller, Amateur Blogger, Beginner at knowing and learning and an avid wanter

[Pallavi Barman @BarMan2901]

@UberIN_Support This faux concern is for public forums or these responses are straight out of FAQ draft sheets written by good copywriters. Do you guys practice anything really?

[Pallavi Barman @BarMan2901]

@Uber_India plz support your emergency help claims. I tried reaching the helpline this morning, not an ungodly hour at 6:40am and all lines were unavailable. Emergency is not also Police and not all safety concern use cases can ever be captured with AI chat assistants

[Pallavi Barman @BarMan2901]

@UberIN_Support Thank u for ur prompt response on X but very ineffective TATs I must say. I was faster in sharing the info on DM and absolutely no one connected with me nor was anything shared with me though my account on Uber

[Pallavi Barman @BarMan2901]

@Uber_India the trip wouldn’t end and it had to be cancelled. Now it seems I am the only fall guy paying more than my trip since it went on plus cancellation. And ofcourse all of the emergency support is a farce

[Pallavi Barman @BarMan2901]

@Uber_India I got dropped off at 6:35 am to the airport but inspite of requesting trip end it didn’t end and the driver took off and it kept going on- the trip in my name and showed a drop of 20 min later. While at airport after crossing security check etc I attempted everything

[Pallavi Barman @BarMan2901]

I repeatedly ask for a solution and @ICICIBank every email is a panic mail like I am a defaulter 👏👏 take a bow @ICICIBank_Care for caring for the money. After this I am officially terminating banking with @ICICIBank

[Pallavi Barman @BarMan2901]

@ICICIBank_Care I wish to document this entire journey of mine - which starts with convincing my @ICICIBank that I have been faced with a crime and I DONT WISH TO SETTLE THIS ANOUNT WITHOUT FIGHTING FOR JUSTICE. Stop focusing only on credit recovery- help a distressed customer @Cyberdost

[Pallavi Barman @BarMan2901]

This is the sorry state of our country which is not geared up for cyber crimes @Cyberdost @UN__Cyber and a consumer who has had a clear history with @ICICIBank for years is chastised to pay and left alone to suffer

[Pallavi Barman @BarMan2901]

@ICICIBank_Care Clearly you are two different teams because this care doesn’t reflect in the SOP driven emails your teams send across and on call refuse to step beyond rehearsed protocol much like a credit recovery department. The ethos and the pathos is not understood by anyone.

[Pallavi Barman @BarMan2901]

@ICICIBank_Care

[Pallavi Barman @BarMan2901]

@ICICIBank employees what do you do when you are hacked and need support to understand what should be done next? SR999923586 is in need for help !!!!

[Pallavi Barman @BarMan2901]

@TheRishabTweets @ICICIBank @ICICIBank_Care Thank you for understanding - there is a larger concern here- knowing cyber crime is proliferating and we are not insured against it how is the safety guaranteed for a consumer tech or tech - people don’t understand what needs to be done.

[Pallavi Barman @BarMan2901]

And as a customer I only have questions and outstanding and interest amount to pay. @ICICIBank what should I do next? Police investigation? If yes @ICICIBank_Care why should I keep paying a hefty interest on the outstanding amount which is anyway a suffering?

[Pallavi Barman @BarMan2901]

@ICICIBank supported by not letting that amount charged with interest for the period of investigation and now turned around and moved it to my outstanding saying the investigation is closed because “the transaction was made on the credit card”. @ICICIBank_Care had no answer

[Pallavi Barman @BarMan2901]

I was faced with a cyber fraud where my @ICICIBank credit card was hacked in Europe and some ridiculous websites were paid in Thai Bhat . As a lost customer I followed the banks instructions to filing a cyber crime report and providing tons of documents to prove that I was duped

[Pallavi Barman @BarMan2901]

With cyber crimes becoming the newest threat to mankind how do we sensitise our financial institutions and banks towards humanising their approach to help and not just lead in and lead out with AI bots? @ICICIBank @ICICIBank_Care

[Pallavi Barman @BarMan2901]

Tough to get a solve from @Cleartrip. Never heard anyone say take the onward journey and then only can we reschedule your return @ayyappsraj 4 days into it and no one has a solve- any get beyond a BPO voice

[Pallavi Barman @BarMan2901]

@DHLExpressIndia I have sent you DM. Please check and respond.

[Pallavi Barman @BarMan2901]

It’s unfortunate that I have to take to twitter always with @DHLExpressIndia The KYC refuses to understand matters and misses empathy. I need my shipment please 🙏🏻

[Pallavi Barman @BarMan2901]

Have had a change of address and spoken to multiple officials in kyc team to explain that my paperwork is underway but @DHLExpressIndia plays it by the book and SOPs and no amount of explanations suffice