Ann J Brooks

Mom of two, air traffic controller, and Outlander fan!

[Ann J Brooks @BatAnnPCT]

@British_Airways What is the address for a written formal complaint? This has been a terrible experience-no help at the airport after cancelation, a week of no luggage, and now refund delays. Not what I expected when we booked First Class. I am greatly disappointed with BA.

[Ann J Brooks @BatAnnPCT]

@British_Airways still waiting 3 weeks later for the refund of my involuntary downgrade. BA keeps closing unresolved cases- are you trying to get out of mandatory EU261, article 10 refunding for the downgrade? Very sketchy!

[Ann J Brooks @BatAnnPCT]

@British_Airways First, BA delayed getting our baggage to us for a week because of the terminal 5 issues. Now, they are beyond the regulation timeframe for the refund from our cabin downgrade. Not what I hoped to expect from BA. Disappointed.

[Ann J Brooks @BatAnnPCT]

@British_Airways Again, even after DMing the details for my lost luggage (that was given to them at First Wing a week ago), British Airways will do nothing to find my luggage that is with them at LHR. Unacceptable and disappointing.

[Ann J Brooks @BatAnnPCT]

@British_Airways I have sent a DM. Please find the missing luggage and get it to us as soon as possible. It’s been very disappointing.

[Ann J Brooks @BatAnnPCT]

@British_Airways TERRIBLE First Class experience. Lost baggage is still gone 1 week later. They have it & won’t bother to actually look for it. Priority First doesn’t care- I’ve spent hours of my own time to track it. I had hoped for better. Be warned anyone who flies out of LHR

[Ann J Brooks @BatAnnPCT]

Because her bill has middle name and last name. Her ID is full name. It’s ridiculous that she is still getting charged with no help.

[Ann J Brooks @BatAnnPCT]

@TeamStubHub the tickets NEVER included VIP passes (they were listed to include them). The sale was therefore not completed. Stubhub needs to uphold their guarantees and issue a refund for the incorrect/misrepresented tickets received.

[Ann J Brooks @BatAnnPCT]

@TeamStubHub This is your response Stubhub?! My purchase clearly stated Includes VIP pass (there were VIP pass sections at the event but not for my seats). I also verified this with Stubhub that it would be included. You either have a fraudulent seller or grossly misrepresented the tickets.

[Ann J Brooks @BatAnnPCT]

@TeamStubHub I purchased tickets with VIP passes to Taylor Swift last weekend. Not only were the tickets delivered late, but they did not include VIP passes. I’ve contacted Stubhub several times for the Fan Protect Guarantee and keep getting a run around. Make this right.

[Ann J Brooks @BatAnnPCT]

@TeamStubHub DM has been sent.

[Ann J Brooks @BatAnnPCT]

@StubHub I purchased tickets with VIP passes to Taylor Swift last weekend. Not only were the tickets delivered late, but they did not include VIP passes. I’ve contacted Stubhub several times for the Fan Protect Guarantee of a refund. Make this right.

[Ann J Brooks @BatAnnPCT]

@VirginVoyages We celebrated our 20th anniversary this summer on the Greek island Glow. One night at Test Kitchen, we were seated by a couple who were also celebrating their 20th. That’s right, exact same wedding date. Husband’s name was also Eric. It was weird but funny. And a great cruise.

[Ann J Brooks @BatAnnPCT]

@RickSteves made it to this slice of Heaven on our exact 20th anniversary. Absolutely beautiful 🇨🇭

[Ann J Brooks @BatAnnPCT]

@VirginVoyages @VirginVoyages We booked the Greek Island cruise for July months ago for our 20th anniversary. Now there is a smoking deal w/ points for the same cruise. Anyway that I can swap out the payment for points? It’s our first cruise with Virgin.

[Ann J Brooks @BatAnnPCT]

@united My minor daughter should be on UAL291 (airborne). I’ve got a message that her resv is canceled b/c she did not check in (E2D50R). No one will check to see if she is on the flight/rebook her home to IAD. After 2hrs on phone with United they told me call police. Ridiculous.

[Ann J Brooks @BatAnnPCT]

@rickygervais We loved Afterlife, watched it twice. But I need to know what is Karl up to and will we see him again in a new project? Another Idiot Abroad since Afterlife is over? Please?

[Ann J Brooks @BatAnnPCT]

@penguins My Dad is at the game and it is his 70th birthday. Happy 70th David J! Go Pens!

[Ann J Brooks @BatAnnPCT]

@madie_brooks1 Blame yourself. You were due on Halloween 🎃😂😘

[Ann J Brooks @BatAnnPCT]

@rickygervais This is the best thing I’ve seen today.