Stewart Medway

[Stewart Medway @Beard_of_Fire]

@ScotRail Not a great endorsement when your own station staff are recommending alternative apps to buy tickets. @ScotRail. Issues faced look like a capacity issue at rush hour times. Which likely unders poor project management

[Stewart Medway @Beard_of_Fire]

Is there issues with the "new" ScotRail app? @ScotRail

I can't pay for my tickets, no opens avail. I have to clear the app cache to get them and they fail. Despite Google pay saying it's taking money.

[Stewart Medway @Beard_of_Fire]

What's the craic with trains into Glasgow Queens street?

Been sitting on the 924am from springburn for 18mins and it's not moving.
@ScotRail

[Stewart Medway @Beard_of_Fire]

@jmcclaf @JustEatUK Their CS just told me it's their final decision. Will speak to my bank on Tues and get it back that way.

Form of theft committed by @JustEatUK and restaurant.

[Stewart Medway @Beard_of_Fire]

disgusting customer service from @JustEatUK customer support team. They are refusing to refund an order that was never made/never delivered. After speaking with the restaurant, they admitted their failure, advised to contact just eat. Basically theft from Just eat.

[Stewart Medway @Beard_of_Fire]

@jmcclaf @JustEatUK they sent my a link to their T&Cs and are basically saying it's my fault that the order was failed to be made by the restaurant. All because the restaurant didn't look at their machine until I chased them.

[Stewart Medway @Beard_of_Fire]

@JustEatUK Already speaking to you via DM. You sent me T&Cs and said that no refund is the correct decision for a restaurant failing to make and deliver and order. Basically, theft.

[Stewart Medway @Beard_of_Fire]

@JustEatUK still refusing to refund, siting I changed my order despite the restaurant never making it or delivering it.

I never changed anything the restaurant failed to complete their end of the agreement. This is a breach of the consumer rights act of 2015, section 28.

[Stewart Medway @Beard_of_Fire]

@JustEatUK Thanks for reaching out, Mark. I have sent a DM.