Becca Braithwaite

[Becca Braithwaite @BeccaJB]

@HMRCcustomers Thank you. Please inform your supervisor that this was an entirely unhelpful conversation that has taken over 30mins and provide no additional information.

[Becca Braithwaite @BeccaJB]

@HMRCcustomers I have requested the tax overpayment from 24/25 is refunded but after 6 weeks I have still heard nothing. The digital assistant is useless and there seems no other way of getting an update? Can you help?

[Becca Braithwaite @BeccaJB]

@HMRCcustomers This is not proving very helpful.

[Becca Braithwaite @BeccaJB]

@HMRCcustomers Sorry you seem to be missing the point. I do not want to be charged up to 65p a minute to find out why I am not ben refunded my money. I am asking you if there is no other way to have someone look into this without being charged?

[Becca Braithwaite @BeccaJB]

@HMRCcustomers I see. It doesn’t make it clear that I have to pay to make the call. That is unacceptable. HMRC have me details so if they need to manually check for compliance they can call me. Is there no option for escalation?

[Becca Braithwaite @BeccaJB]

@HMRCcustomers I see. It doesn’t make it clear that I have to pay to make the call. That is unacceptable. HMRC have me details so if they need to manually check for compliance they can call me. Is there no option for escalation?

[Becca Braithwaite @BeccaJB]

@HMRCcustomers This is a very standard request and should not take weeks to get what is my own money sitting with HMRC gaining no interest

[Becca Braithwaite @BeccaJB]

@HMRCcustomers Is there an email address, or free phone number where someone can help me

[Becca Braithwaite @BeccaJB]

@HMRCcustomers I already tried the digital assistant, which was unfortunately useless.

[Becca Braithwaite @BeccaJB]

@HMRCcustomers It appears it could be up to 65p a minute from a mobile…

[Becca Braithwaite @BeccaJB]

@HMRCcustomers I have a reference no

[Becca Braithwaite @BeccaJB]

@HMRCcustomers The digital assistant said it should have been processed by 15th June

[Becca Braithwaite @BeccaJB]

@HMRCcustomers I would like someone to check the status

[Becca Braithwaite @BeccaJB]

@HMRCcustomers Self assessment.

[Becca Braithwaite @BeccaJB]

@Independent From the people in that picture?? Misleading

[Becca Braithwaite @BeccaJB]

@CityCorpHeath what’s the latest water temp? Hoping it might have heated up a bit before I brace it!