@AskNationwide Ok well can I feed back that only having those options is not the most flexible for people that work full time. It’s quite a barrier to clearing your mortgage faster which isn’t brilliant for your customers.
@AskNationwide I’m trying to speak to someone to ask about an overpayment of my mortgage but just go around in circles with the automated phone system. Is there another way to arrange this please? Thanks
@AskNationwide We’re on a fixed deal so I wanted to pay the max 10% of our loan amount. How can I do that without having to call that same number? I work full time so struggle to call between 9-5.00 and find it an unhelpful system anyway. Is there no other way I can arrange this payment pls?