This is unjustified and bullying. Where is my explanation or justification, why am I being denied my right to caveat and why do you think you can withhold my money when you cannot meet your own terms in taking it.#consumerprotection#bullying#unfair@goto__group
@goto__group you have admitted: you did not know the status of the property you were selling to me on the basis I could achieve 28 day completion; you cannot meet own t&cs which allows me a full refund yet still will not give me my money with no explanation..#consumerprotection
@goto__group@goto__group you have broken several consumer rights laws, general regulation for auctioneers and now your own terms and conditions for the sake of withholding my money in greed. This is not fair. Why am I being ignored? Why am I not having my money returned? #consumerprotection
@goto__group I was sent a form to sign everyday which had been pre-filled for me without my consent - my buyers caveats were listed "N/A". I know from your own t&cs I am allowed to call for caveats at any point prior to signing this document #consumerprotection
@goto__group@goto__group I now have to defer work commitments, look for alternative accommodation on the rental sector for me and my 1 year old daughter as I am being estopped from securing a house on the basis of you withholding my buyers premium #consumerprotection
This is day 19 of the ordeal, having first been mislead and told by Daniel Bradley the matter was being handled by him and the "CEO". I have then been passed to an internal complaints department - emails and calls ignored @goto__group
@goto__group I've been ignored for 10 days. I was falsely sold a property on the basis of quick completion with vacant possession. All those I communicated with "don't recall" speaking to me about either scenario - I have been denied voice recordings.... #consumerprotection
@goto__group day 18 of my attempt to rightfully get a return of my Buyers Premium. I have sent 19 emails including this ONE but for context will share this in particular. I have been ignored for an entire week and am completely desperate someone please act?? #consumerrights
@CoppaClub proceeded to confirm booking three times. Once was even told successful and then the web page froze and crashed?? I have received no confirmation email so I presume it failed. Now have no booking and it is saying no availability. NOT IMPRESSED AND VERY VERY SADDDDDD :(
@_minorii_@thetrainline I sent them confirmation of my ticket purchase ! And confirmation it disappeared and they just ignored it all. So rude. I will try emailing, thanks hun xx
Thanks for the terrible customer service @thetrainline, your app crashed and left me paying a PFN at my station as my ticket disappeared. I provided evidence of this a week ago which was acknowledged by you. Told to wait 2-3 days, 7 days later same response. Β£50 DOWN #trainline
To evidence your terrible level of customer service, rudeness, and contradictions, please see attached conversations @trainline#trainline.
SO MORAL OF THE STORY. BUY YOUR TICKETS AT THE STATION. TRAINLINE ARE AWFUL.