@_ram_@anuhariharan Beautifully said my friend. The kindest thing someone can do is give someone an opportunity that didn’t deserve it, but who was determined to earn it. Sounds like us! Carlos was beloved by us for many reasons. Tonight’s AMZN would have been a 4am Chinese food night for sure…
@trengriffin I guess my question is, for early stage businesses like zoom that are relying on land and expand (implied by 140% net $ retention)... let’s pretend gross retention is 90%, you’re still faced with the dilemma of how to model the LTV of that customer with rapid increases in ARPU