Benjamin Tshisekedi

Supervision ddes consulaires à Ministère Affaires Étrangères | Père de 2 princesses afro-antillaises | Échanges Culturels Congo/Thaïlande

[Pepe Chicken @ThePepeChicken]

RT si tu veux la carte !
1 an de Pepe Chicken Gratuit 🤯

[Benjamin Tshisekedi @Benjamin_Tshis]

@ThePepeChicken Curieux de découvrir. Comment obtenir une carte?

[Benjamin Tshisekedi @Benjamin_Tshis]

Pendant ce temps à l’Est du Congo RD. Pour que tu portes tes bijoux de sang et que tu puisses utiliser ton téléphone pour poster tes nudes, des enfants meurent chaque jour. #rdc #republiquedemocratiqueducongo #mwanamboka

[Benjamin Tshisekedi @Benjamin_Tshis]

@KitambalaMarcel Bravo

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling That’s pretty rude. Sending me to a number that will cost and maybe no one will answer. A good customer service would ask my number in dm to call me and solve this situation. Don’t you agree?

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling I couldn’t hear what she answered but I heard the agent say « It’s not because I want to take your money, it’s just the rules ». She explained that she understands. The agent said « for this time, I let you go ». She went without paying anything.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling I can understand this and accepted to pay. Why some customers pay others don’t then? Why I pay 55€ one way and 62€ return for same luggage when others with same luggage didn’t pay? Why do you block me on this app and give proper answers?

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling 26/8 - 31/08 from Paris to London return tickets.
I took the flight VY8946 from Paris Orly to London Gatwick.
At Orly airport : I was asked to pay 55€ for my daughter’s luggage as it didn’t fit the size.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling I asked why do you need to call security when I’m asking simple questions regarding your procedures that you don’t apply for everyone. His colleague saw that I already had my Visa card in hand and asked him to take my payment and proceed with it.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling He answered this is the rule. Then I asked him why the lady before me didn’t pay? He said she paid. I said it’s not true and you told her « for this time I let you go ». His face changed and he asked me to get out of the gate and he would call the security.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling He answered « I don’t care, you have to pay! ». My answer was « sir that’s not the way to answer to a customer asking a question ».He insisted in a rude way, threatening me that if I don’t pay, I will not get on board. I asked why that wouldn’t I be able to get on board?

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling He answered « I don’t care, you have to pay! ». My answer was « sir that’s not the way to answer to a customer asking a question ». He insisted in a rude way, threatening me that if I don’t pay, I won’t get on board. I asked why that wouldn’t I be able to get on board ?

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling 3 or 4 people after, comes my turn. The agent noticed my daughter’s luggage and asked me to pay. I asked him why ? He announced the size of the luggage. I asked him why this new rule because it’s not the 1st I take this company to go to Spain and never had that rule ?

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling On my way back, August 31st, gate 28, flight VY 8945 from Gatwick to Paris, when about to go on board, I noticed a woman that had a luggage similar to my daughter’s. The gentleman who checked her boarding pass asked her to pay for the luggage.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling I didn’t get the info before I come to the airport. He told me I could complain to GoVoyage as he is not them and not Vueling either. So I asked why he has a Vueling shirt and sits at a Vueling desk then? He answered in a confused way that he not able to take the claims.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling I explained I didn’t get the information before as I booked the flight via Go Voyage platform. The agent told me he just follows the rules. I explained that I understand and the issue is not about payment, the issue is more about how this communication is made.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling Obviously this agent didn’t like something about me. Is this how you train your staff to treat customers ? Do you have rules for some people and some rules for others? 1st time I paid 55€ and 2nd time 62.29€. Is this part of your methods? How to get refund?

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling He replied that Vueling has rules that other companies don’t have. I showed the ticket on my daughter’s luggage and said, the company you think has different rules than Vueling is actually Vueling. So I don’t understand sir. He then said it’s ok, to get it to the cabin.

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling I asked what does this mean? He said it has to go under the craft. I asked why that? Since I just paid to have it on board. He said again, it’s the rule. I asked him why when I came, once I paid I could take it on board? The rules have changed without any communication ?

[Benjamin Tshisekedi @Benjamin_Tshis]

@vueling His colleague saw that I already had my Visa card in hand and asked him to take my payment and proceed with it. The agent didn’t even listen to his colleague until he had to repeat himself three times. Once I paid, the agent told me that my luggage will be on hold.