Beyond Philosophy

Customer experience consultancy specializing in strategy, training and market research.

[Beyond Philosophy @BeyondP]

@romanoriginals I have been waiting for a reply to my emails and tweets for 2 weeks now. Could someone please get back to me. All I want is some return labels please.

[Paula Maif @paulamaif]

@romanoriginals I'm hoping you can help me, my Mum has emailed a complaint regarding some tops she bought from your Rugby store, to which she hasn't received a reply. This wasn't the first time she has emailed either. Could someone please look into this please? Thanks

[Beyond Philosophy @BeyondP]

In this episode, we explain why best practice stifles creativity and the best approach to accept best practice advice.

Why 'Best practice' Stifles Creativity And Is Only For The Gullible!
https://t.co/mDh1GWRKoA #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

I’ve dealt with company politics my entire career. These rules for managing company politics are here because no one ever officially tells you how to deal with them.

5 Rules for Successfully Managing Your Company Politics
https://t.co/YtHNhDeYwP #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual.

Is This The Future Of Events Post Pandemic? (Joe Pine Interview)
https://t.co/EKuYu24hse #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

We discussed Dunbar’s number and limitations of managing groups of people on a recent podcast. There are limits that are challenging for us to overcome.

Discover the Actual Number of People You Can Effectively Manage
https://t.co/xZcBscyBaM #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

Changing customer habits is essential in this case, and requires a deep understanding of why customers have the habits they do.

5 Rules For Changing Your Customer Habits
https://t.co/Cs8wWDDZZc #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

Equal Strategy helps organizations use their CX’s sounds and smells strategically. He shared with us why many CX design projects overlook sound and smell.

Sound and Smell: The Crucial Missing Aspect in Your CX Design
https://t.co/nEYzWVg1qI #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

In this episode, we discuss with two behavioral scientists their job descriptions, what they actually do, and what they wish people knew about what they do.

Is This One of the Most Important New Jobs in Business Today
https://t.co/kOGfR5CbYO #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

Customer emotions are essential in CX. Being deliberate about which emotions your experience evokes is critical, too. Today, we take a deeper dive into...

5 Rules for Making Customers Feel ‘Cared For’ and ‘Valued’
https://t.co/2jo0zWV71x #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

How people form first impressions of digital experience - use psychology and the behavioral sciences to improve your chances of making a good one.

Are You Proud Or Concerned About Your Digital First Impression
https://t.co/oIyUSsEtqB #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

We discussed habits on a recent podcast. Understanding habits is essential in Customer Experience management because a lot of customer behavior is habitual.

The 5 Rules for Changing Your Customer Habits
https://t.co/1egpGWqrB0 #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

Connecting with your customers requires knowing what they want, and today, that isn’t the same as it was 20 years ago.

New ‘World Experience Organization’ Created – Will Help Us All Be Better in 2021 https://t.co/YuaiNC76FX #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

We discussed problem with unrealistic expectations and the silver-bullet-solution mindset on a podcast.

The One Thing to Improve Your Customer Experience in 2021
https://t.co/XCxPVw6tVY #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

We are going to take a closer look at what Digital Nudges are, how they work, and why, and share some examples of Digital Nudges that work and some that don’t.

Vital for 2021 – Digital Nudging Will Revolutionize Your CX
https://t.co/0PBt2CPaQ0 #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

We talked about Digital Nudges on a recent podcast, and it is one of the things we look for when we review a Customer Experience.

Vital for 2021 – Digital Nudging Will Revolutionize Your CX
https://t.co/viHIr5oEHT #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

In this episode, we discuss this exercise’s critical question to present a new experience for your customers.

There’s Light at the End of the Tunnel!
https://t.co/fK33HJRzLz #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

We’re starting to see the light at the end of the tunnel. When we can return to a pre-pandemic way of life, what happens with your Customer Experience?

The Light at the End of the Tunnel: Reimagine Your Customer Experience https://t.co/IgMw66A9Jq #BeyondPhilosophy #Blogpost

[Beyond Philosophy @BeyondP]

In this episode, we discuss the realities of having the same emotional outcome when having Customer Experiences within different countries.

Designing Country Culture Into Your Global Experience
https://t.co/OLC0v6kuxF #BeyondPhilosophy #Podcast

[Beyond Philosophy @BeyondP]

It occurred to me that perhaps some of you have had something similar to your CX in a different culture. How you can design a country’s culture into your global experience?

Designing Country Culture Into Your Global Experience
https://t.co/ama4CgOrAY #BeyondPhilosophy #Blogpost