Bhanu Chander

[Bhanu Chander @Bhanu_229]

@sony_india :
Happy to share evidences.

Thanks!

[Bhanu Chander @Bhanu_229]

@sony_india :
Just he wanted to claim it as a physical damage & do some great service to their company which is "SonetCare". I request Sony to look into this issue & provide justice to me in getting the service done without any cost.

[Bhanu Chander @Bhanu_229]

@sony_india :
Now, the problem is how can an engineer judge even without thinking that the reported problem is far away from the point of old scratch & moreover, at point of place where the issue is reported there is no single external damage or scratch on the panel.

[Bhanu Chander @Bhanu_229]

@sony_india :
Hence, the so called engineer who visited my house wanted to put this issue as a physical damage showing the old scratch which is 10inches away from the reported issue point & wanted me to pay 43000/- to fix it.

[Bhanu Chander @Bhanu_229]

@sony_india :
However, there is a scratch from 10inches downwards from the place where i reported the issue which is a physical damage happened unknowingly on the panel & i dont see any issue in that particular spot even a scratch appears on the surface of the panel

[Bhanu Chander @Bhanu_229]

@sony_india :
So, i wanted let you know that if it is a physical damage there should be an scratch or something on the surface of the panel which is not evident & moreover there is no small line in the place where i'm reporting the issue.

[Bhanu Chander @Bhanu_229]

@sony_india :
For the same i approached customer care & an Engineer from Sonnet Care- Bangalore visited my house & decided that its an physical damage & i have to pay for the repair which costs Rs:43000/-.

[Bhanu Chander @Bhanu_229]

@sony_india :
Hi Sony,
Myself Bhanu purchased a Sony TV from Sony Customer care on 03/10/2016. Now, the problem is from past 1month i see a small line on the display which can be noticed if we have a black screen visual on the display panel.

[Bhanu Chander @Bhanu_229]

@ACTFibernet :
As a customer i will also expect from ACT to react on the customer issues with the same focus/standards.

[Bhanu Chander @Bhanu_229]

@ACTFibernet :
Apart from all the above issues, ACT expects me to pay the bill by time even though there was a down time of 2-3 days accumulated with all the power cut times i have in my area.. & if i miss to pay they will block my connection.

[Bhanu Chander @Bhanu_229]

@ACTFibernet :. Moreover, all the 45 tickets got closed with no action taken -- Great Customer Focus & Empathy.

[Bhanu Chander @Bhanu_229]

@ACTFibernet : CUST ID:102001659865.
No Power back whenever there is a power loss, as promised ACT should give atleast 4hours of backup, Now for the same i had raised almost 45 tickets with in 1month time & issue still exists with no resolution.

[Bhanu Chander @Bhanu_229]

@ACTFibernet :

I have escalated in all possible ways & mails to Directors of customer service/service delivery. Hope here it will be resolved. ISSUE IS: POWERBACK UP